us.vtomanReviews of vtoman.com

Purchased a VTOMAN 1500X. The first one had a fault of much less capacity - plotted charts and provided data to show only ~34% of it's indicated capacity. It was replaced by VTOMAN. The replacement however, has some serious issues when placed under a medium amount of load. Videoed the issue and VTOMAN acknowledged the issue. However, when i requested a refund after having two faulty units, they have stopped responding or acknowledging me. I just want to return the faulty item and get a refund and move on. Edit: The e-mail address provided by the responder below bounces. I have tried "contact" email address multiple times without ever getting a reply. Edit: VTOMAN replied once on the 25th April saying they will look into it. I have followed up multiple times since without a response.

Hello, I want to express my extreme disappointment and anger regarding my experience with your store. It has been utterly atrocious, characterized by appalling service and unprofessional behavior. I placed an order on your website a last month , and it still hasn't been delivered, with no explanation or notification of delay provided. I am left baffled as to whether this is incompetence on your part or just sheer negligence. Attempts to contact customer service have been futile, with no response or useful information regarding the status of my order. This gross neglect and disregard for your customers clearly show that you do not care about customer satisfaction or your reputation. Frankly, there is no reason for me to ever deal with your store again after this horrendous experience. I will share my experience with everyone I know and strongly urge them to avoid doing business with you. I hope you realize the damage you've caused to your reputation and work on improving your service if you hope to stay in this industry.

Removed all my saved member points for no reason, had just made a purchase, and was close to the tier for a discount. Also spent all that money on generators that won’t power the item I purchased it for (jump 1800 plus extra battery to power portable AC for camping with special needs). Disappointed and wasted my money

The unit was having issues after a couple months. I tried to get it fixed under the warranty but got no response. This is a while back.

❌❌❌BEWARE❌❌❌ I was sent a faulty jump 600 X to review for them and when I explained to them that it was a faulty unit and offered to send it back to them they told me oh well they called me a liar keep in mind I have Jacari that cost thousands of dollars I have no reason to lie and then was abused from whoever it is that is their sponsor that says we don’t accept refunds and treated me poorly so beware of this company the reviews are low for a reason ❌❌❌❌

Well..I never received the item.. so can't really review it.. money was charged to my card so I paid for it.. contacted the company and they Said they'd send another.. but haven't gotten it or haven't received any notification that it has been.. It's been two weeks..I was even waiting to fill this out because I wanted to give them a chance. I even offered to pay for another at the sale price I got the original one at..

Leider ganz schlechte Erfahrungen gemacht. Powerstation war nach weinigen Monaten bereits defekt. Habe den Artikel auf Garantie zurückgeschickt und nach 4 Wochen immer noch keine Rückinfo wann ich mit Reparatur, oder Ersatz rechnen kann. Keine Reaktion auf Mails... Service gleich NULL! Bitte beachten vor dem Kauf.

Purchased two items from VTOMAN. I purchased their Jump 1000 model and their extra battery bank, I bought it for emergencies, power cuts, that sort of thing. I've only had to use the unit twice, and after using it, charged it back up to 100% and stored it safely under my bed. Recently I had a power cut and brought out the unit to power some essentials, only to find the unit was completely dead. I thought the battery might have died, but found that strange since it was 100% charged only the previous month. I put the unit on charge, the screen didn't light up, but nonetheless I left it on charge overnight. The unit is completely dead. Luckily for me (I thought), VTOMAN advertise a 24 month warranty, and given I'd purchased the unit May last year, I was well within my warranty period. This is where the problem starts, the company have COMPLETELY blanked me. I've messaged them on their official eBay store multiple times, phoned their helpline who informed me they'd create a ticket (nothing heard since) and I've emailed their support email, to which I've received no response. It seems VTOMAN don't intend to honor their warranty. I had only used the unit I bought a total of twice since I purchased it, so it shows to me that they're sending out defective, low quality units and ignoring consumers when they break. If you want something that works, and want a company who will help you when something goes wrong, then avoid VTOMAN like the plague. I'm now having to go through my bank to claw the money VTOMAN have essentially stolen from me and left me with a useless paperweight. eBay order #: 01-10037-97891