us.vtomanReviews of vtoman.com

Response from us.vtomanJun 11, 2024

Hello, Thank you for your comment. After receiving your message we immediately checked the logistics information, the transit record shows that on June 9 due to uncontrollable events caused by the delay in delivery, but has been restored to normal, your parcel is expected to be delivered today, please do not worry about it, and then wait patiently for a while! VTOMAN is committed to providing you with the best service and quality, we will pay more attention to the logistics information in the future, timely feedback to you, and strive to make you and other customers more satisfied. If you have any questions after receiving your package, please feel free to contact us for technical support, we will be happy to serve you. Finally, we wish you a happy life and all the best! Best Regards. Vivi

Response from us.vtomanJun 12, 2024

Hello. We are very sorry to bring you a bad shopping experience, because we are the official website, so we can't help you directly with after-sale products. We have sent all your questions to eBay officials. They said that the product you bought has been replaced twice for free, and now they have given you a solution to your problem, you can send the product back to their engineers who will help you deal with it. Because we can not interfere with the work of other platforms, so we can not further deal with the problem for you, you can consider the solution they gave you, if there is anything else that can help you, you can always contact our official e-mail! Thank you very much for your love to VTOMAN, wish you a happy life and all the best. Best regaeds. Vivi

Response from us.vtomanJun 3, 2024

Hello. Thank you for your comment, we apologize for the delay in the delivery of your order. We viewed the current status of your package is still in transit, your order date for Friday night, we helped you arrange the same day out of the warehouse, due to the courier weekend vacation and logistics parcels more, your local delivery party UPS scheduling problems, resulting in delays in the timeliness of some of the delays. This situation, we can not predict, but we will do our best to help you solve the problem, we have helped you to urge the logistics, please be patient and wait a little longer. If you have any other questions, please feel free to contact our official e-mail: [email protected] for technical support! Finally, we wish you a happy life and all the best! Best regards, Vivi

Response from us.vtomanJun 4, 2024

Hello, Thank you for your support of VTOMAN, and we apologize for any inconvenience or distress caused to you. Due to the time difference and the fact that we were on vacation during the weekend, we were unable to reply to your email in time, but we took the time immediately to help you deal with your problem after we returned to our posts, so we hope you can understand. Regarding the problem of not being able to log in to your account, we suggest you try to change your account password first, and if you still can't log in, please record the log in process and send it to our technical support team, they will help you further. According to the logistic information, your parcel will be delivered at 13:55 and 14:55 today, please pay attention to check and receive! To show our apology to you, you can contact our official email [email protected] to receive a mystery coupon after receiving your package! Please also feel free to contact us with any questions, we will be happy to help you! Finally, we wish you a happy life and all the best! Best regards. Vivi

Response from us.vtomanMay 5, 2024

Hello We are very sorry to have given you a bad shopping experience. We are committed to providing our customers with the best service and products, but we are sorry that we could not meet your expectations. We have a perfect after-sales protection system, please don't worry. As we were on holiday during Labour Day a few days ago, that's why we couldn't reply your message in time, now we are back to work and will deal with your needs as soon as possible! We will test the product again according to the problems you encountered, and we look forward to bringing you a different feeling next time! You can contact us by email if you have any questions! We will be happy to serve you! Thank you for your comment and have a nice life! Best regards, Vivi

Response from us.vtomanApr 27, 2024

Hello Thank you very much for your comment. Since our review types are categorised into service experience as well as experience using the product you are using, you can also receive our invitations. We are committed to providing our customers with the best possible experience with our products and services, and your positive feedback is the best feedback we can get! At present, vtoman is during the summer promotion campaign, the discount is strong, you can pay more attention to the information on the official website. We look forward to serving you further! If you have any questions, please feel free to contact us at [email protected], thank you again for your comments and we wish you all the best! Best regards. Vivi

Response from us.vtomanApr 27, 2024

Hello Firstly, thank you for your review and we apologise for any inconvenience or distress caused! Due to the existence of the refrigerator hibernation, the refrigerator hibernation, energy storage can not monitor a machine in operation does exist automatically shut down the situation, you need to manually open the machine, but other continuous work of the product is generally not affected, please rest assured! We are always committed to providing customers with better products and services, so we will focus on this issue in the next production plan, and strive to bring you and other customers a better shopping experience next time! If you have any other questions, please feel free to contact our official email: [email protected] for technical support! We will be happy to help you! Last but not least, we would like to express our sincere apologies to you again! Wish you all the best! Best regards Vivi

Response from us.vtomanApr 24, 2024

Hello First of all, thank you for your comment. I am very sorry to have given you a bad shopping experience. Because we belong to the official mall, so we can't see your specific order number, you can send the order information as well as the product video together to our official email: [email protected] We will arrange the staff to dock with the Amazon platform to try to help you solve the problem! Follow-up you need to buy products, we recommend that you choose the official mall, we have a more perfect after-sales service can provide you with a long warranty period and artificial services, will certainly bring you a different shopping experience! Finally, again for any inconvenience and distress brought to you to express our most sincere apologies! We look forward to serving you further! Wish you a happy life! Best regards, Vivi