us.vtomanReviews of vtoman.com

Response from us.vtomanJul 9, 2024

Hello, We are very sorry to bring you a bad shopping experience, your detailed feedback makes us also realize that we still have defects in product inventory management as well as customer service. As the UK station does appear out of stock, we are willing to provide you with a timely refund, and give you an exclusive private coupon for your next purchase, you can get it by private message on facebook, we hope we can have the opportunity to work together again. In response to your questions, we will take them seriously, continue to improve, and strive to become a trustworthy supplier to bring every customer a satisfactory shopping experience. Once again, we sincerely apologize for the inconvenience caused to you. We wish you a happy life! Best regards. Vivi

Response from us.vtomanJul 9, 2024

Hello, Thank you for your comment and we apologize for all the troubles caused by waiting for a long time for your order and not receiving it. We have investigated your order in detail: we checked the background mailbox, your email was answered by our official customer service. Your package is expedited delivery, logistics show that on 6.21 left a notification card, explaining the time and place to collect the items. The package has been in the post office need you to go to pick up. You can call and check with your local post office. We look forward to solving the problem for you as soon as possible, you can continue to contact us by e-mail, thank you very much for your understanding and cooperation. Finally, we wish you a happy life. Best regards. Vivi

Response from us.vtomanJul 9, 2024

Hello, We are very sorry and guilty about the problem you encountered while purchasing our branded products. Normally, the tracking number will be sent to the customer automatically after shipment, since we can't see any of your information so we can't help you deal with the after-sale problem for the time being. Please send your order information to our official email: [email protected], we will help you solve the problem as soon as possible. If you are a customer of other platforms, we will also help you contact the relevant departments to deal with it. Once again, we would like to express our sincerest apologies to you and wish you a happy life. Best regards. Vivi

Response from us.vtomanJul 2, 2024

Hello, Thank you very much for your comment, is it a 12V car that you are starting? If so please send a video to our official Facebook site to show us how the indicator light blinks when it can't start to help you determine the cause of the product failure. Don't forget to include your order number. We will replace the product at the first time if there is any problem, please don't worry. We will also assist you with orders from other platforms. Finally, thank you again for your feedback, we look forward to serving you further! Wish you a happy life! Best regards. Vivi

Response from us.vtomanJun 24, 2024

Hello, We are very sorry to bring you a bad shopping experience, we have followed up with the logistics many times, after verifying that your parcel has indeed been sent out, but missed the scanning of the single number, so there has been no logistics information. Due to the recent rapid increase in our order inquiries, the shortage of customer service staff led to a failure to respond to your message in a timely manner, we are urgently increasing the number of customer service team members and optimize the internal processes, and strive to improve the efficiency of our services, we hope you can understand and appreciate our current work pressure, give us a little time to improve our services. Although it may be a little late, we will definitely solve every customer's problem! Your refund request is also being processed for you, there will be a customer service specialist to interface with you on this matter, please don't worry. We really want to regain your trust in our company, so we are giving you an exclusive private coupon,You can go to the official email address [email protected] to ask customer service to get it. If you have other needs, please feel free to contact us, we will do our best to provide you with better service! Finally, we wish you a happy life and all the best. Best regards. Vivi

Response from us.vtomanJun 20, 2024

Hello, Thank you for your feedback and we apologize that our service was not to your satisfaction. After receiving your message we immediately contacted the relevant after-sales personnel, after record search, did not find the record of your letter. Currently our official website and social media are in normal operation, you can send your questions or needs to our official after-sales email [email protected] to get technical support. The recent order inquiries have increased dramatically, but also ask for your patience. 1-888-818-9811 PST Mon a Fri 9AM-5PM The above is our after-sales phone number and working hours, hope it can help you. We will continue to work hard to provide you with a better shopping experience in the future, and hope to get your understanding. Finally, we wish you a happy life and all the best. Best regards. Vivi

Response from us.vtomanJun 19, 2024

Hello, Thank you for your feedback and we apologize for the inconvenience caused by not being able to respond to you within a reasonable amount of time. Due to the high volume of inquiries and orders our customer service team has received in recent weeks, we have experienced a surge in workload. This has put more pressure on our response time and we are in the process of deploying more human resources to ease the current peak load. As a company that values customer experience, we will carefully review our work and improve the corresponding emergency plan to avoid similar situations from happening again. Please wait a little longer, our customer service team is replying to the emails in order! Once again, we sincerely apologize for any inconvenience caused. We will continue to work hard to improve and provide you with a better service experience. Finally, we wish you a happy life and all the best. Best regards. Vivi

Response from us.vtomanJun 12, 2024

Hello, We apologize for the bad shopping experience. At this moment, we can't judge your purchase site according to the incident information you provided, please send your purchase information to vtoman official email: [email protected] We will help you to solve the problem. We understand your feelings very well and look forward to helping you solve the problem as soon as possible, please contact us as soon as possible after you see the message, thank you! Best regards. Vivi