us.vtomanReviews of vtoman.com

Response from us.vtomanJul 17, 2025

Dear Customer, Hello! Thank you for your feedback. We are very sorry to hear that you encountered issues with the device not functioning properly and the resulting poor experience. In order to assist you more effectively, we have carefully reviewed your order history and would like to clarify that this device was not purchased through https://vtoman.com/. There is no record of your purchase of this device in our system. You only purchased a charger here. To ensure you receive the best product experience, 100% genuine product guarantee, and comprehensive after-sales service, we strongly recommend that you purchase all future Vtoman products through our official channels. Purchasing from the official website allows you to enjoy worry-free after-sales service and genuine product guarantees. We once again apologise for any inconvenience caused. Please take the time to provide feedback on the specific usage of the charger. If there is anything else we can assist you with, please feel free to contact us at [email protected]. Wishing you a pleasant day! Best regards, Vivi

Response from us.vtomanJul 3, 2025

Bonjour, Merci pour votre avis. Nous sommes sincèrement désolés de vous avoir causé une mauvaise expérience d'achat. Concernant les panneaux solaires de 400W mentionnés dans votre message, nous tenons à vous préciser qu’en raison de leur taille et poids spécifiques, ils sont expédiés séparément de la station électrique et de la batterie supplémentaire. Notre service client vous a déjà envoyé les informations de suivi liées à cet envoi par email. Pourriez-vous vérifier votre boîte de réception (y compris les dossiers "Spam" ou "Promotions") ? Le numéro de suivi devrait vous permettre de localiser le colis en temps réel. Si vous ne trouvez pas cet email ou avez besoin d’une aide supplémentaire, n’hésitez pas à nous le signaler. Nous restons à votre disposition pour tout complément d’information. Encore merci pour votre patience et votre compréhension. Cordialement, vivi

Response from us.vtomanJun 6, 2025

Cher client, Nous vous remercions de nous avoir signalé le problème rencontré avec la batterie VTOMAN FlashSpeed 1500. Nous accordons une grande importance à votre expérience. Étant donné que le numéro de commande que vous nous avez fourni (vous pouvez joindre le numéro exact) n'est pas identifiable dans notre système, nous vous recommandons : 1. De vérifier le canal d'achat (Amazon, eBay, etc.) 2. De contacter directement le vendeur d'origine pour le service après-vente. Si vous avez effectué votre achat sur le site officiel, veuillez fournir : le numéro de commande complet Si vous avez besoin d'une aide supplémentaire, n'hésitez pas à contacter [email protected]. Cordialement, Vivi

Response from us.vtomanMar 3, 2025

Dear Customer. First of all, we deeply apologize for your shopping experience this time, and thank you very much for taking the time to give us feedback on your problem. We have carefully reviewed your post-sale communication and apologize for any inconvenience caused, but we assure you that we will never sell a product that has been used. Whatever the reason, this is not in line with our commitment to product quality and service standards. We have arranged to prioritize your exchange request and will send out a brand new product as soon as possible and cover all related shipping costs. In addition, to show our sincerity, we are willing to provide you with additional compensation. We value your trust and support and will take this opportunity to further improve our quality control and after-sales service processes to ensure that this kind of problem does not happen again. If you have any other questions please feel free to contact our customer service team, we will be happy to serve you. Thank you again for your understanding and tolerance, and we look forward to continuing to provide you with quality products and services. We wish you a happy life! Best regards. Vivi

Response from us.vtomanDec 10, 2024

Hello, We apologize for not meeting your expectations during this shopping experience. Due to the surge in orders during the Black Friday period, our email inquiries and after-sales service teams were indeed under tremendous pressure, resulting in a delayed response time. We sincerely apologize for this and acknowledge that this was a shortcoming in our handling of customer service during the peak period. We have been actively optimizing our after-sales service process to improve response time and customer service quality. We would like to thank you for your patience and understanding. Your feedback is our motivation for improvement, and we will continue to strive to improve the quality of our service to provide you with a better shopping experience. If you have any questions or need further assistance in the future, please feel free to contact us and we will be happy to serve you. Once again, we apologize and thank you for your support and trust. We look forward to establishing a more long-lasting and pleasant relationship with you. We wish you a happy life! Best regards. Vivi

Response from us.vtomanOct 10, 2024

Hello, Thank you for sharing your feedback. We are very sorry to hear about the disappointment you experienced during the processing of your order. We understand that waiting and miscommunication can be troubling. Please be assured that we are always committed to providing excellent customer service. According to our records, the status of your order indicates that it was delivered on September 26th. If you have any questions about receiving your goods or anything else, please feel free to contact us via our official email: [email protected] and we will be happy to help you. We value your experience and would like to resolve any issues you may have. Thank you for your understanding and support. Best regards. Vivi

Response from us.vtomanSep 2, 2024

Hello, We apologize for not being able to provide you with a satisfactory service. Here are the details of our telephone hotline to help you. American Phone: (+1) 7014076722 (Mon. - Fri. 14:00-23:00) Under normal circumstances, after-sales customer service will reply to customers' emails within 24 hours on working days, if there are special circumstances, there will be a delay, hope you can understand. We aim to provide customers with a quality shopping experience, and we will work harder in the coming days to satisfy you and other customers. If you have any other questions need our help please feel free to contact! We look forward to serving you further and wish you a happy life! Best regards. Vivi

Response from us.vtomanAug 19, 2024

Hallo, Es tut mir sehr leid für die schlechte Erfahrung, die Sie beim Einkaufen gemacht haben. Aufgrund des hohen Anfragevolumens hat sich unser Kundenservice verlangsamt, und nun hat sich unser E-Mail-Antwortzyklus allmählich wieder normalisiert, vielen Dank für Ihre Geduld. Wir danken Ihnen für Ihre Geduld und werden uns bemühen, Ihnen und anderen Kunden in Zukunft noch bessere Produkte und Dienstleistungen anzubieten. Bitte zögern Sie nicht, uns zu kontaktieren, wenn Sie Fragen haben, wir werden Ihnen gerne weiterhelfen! Mit freundlichen Grüßen. Vivi