us.vtomanReviews of vtoman.com

Response from us.vtomanOct 10, 2024

Hello, Thank you for sharing your feedback. We apologize for your frustration with the processing of your order. We understand your frustration with your order being shipped in two separate packages. Due to the size of the product, your order did need to be shipped in two separate packages. According to the back office information, both packages were delivered on September 27th. We are always committed to providing better service and will pay more attention to our customers' shopping experience in the future, we hope to get your understanding. If you have any questions about the shipment or anything else, please feel free to contact us through our official email: [email protected] and we will be happy to help you. Thank you again for your understanding and support. Best regards. Vivi

Response from us.vtomanOct 10, 2024

Hello. Thank you for taking the time to share your feedback. We do understand that you are having trouble purchasing products through Amazon. In order to better address your issue, we recommend that you purchase directly through our official website, which will ensure that you receive more timely customer service and support. If your order on Amazon is still unresolved, please feel free to contact us and our customer service team will be more than happy to assist you. Thank you again for your understanding and patience. We will continue to work hard to improve our service quality to ensure a better buying experience for every customer. Best regards. Vivi

Response from us.vtomanOct 10, 2024

Hello, First of all, thank you for taking the time to share your experience. We apologize for the issues you experienced with your purchase, especially regarding communication and service. We understand your frustration with the generator delivery process and your unmet expectations of our customer service support. We take your feedback seriously and will take steps to improve our customer service in Europe. Your experience is very important to us and we would like the opportunity to make up for your disappointment. If you would like to do so, please contact our customer service team and we will send you an exclusive private voucher for you to use at a later date in the hope of soothing your feelings. Thank you again for your feedback and we look forward to serving you better. Best regards. Vivi

Response from us.vtomanSep 30, 2024

Hello, We are very sorry that we have not been able to satisfy you, we have checked the background e-mail about the use of the product has given you a detailed answer. If you still have questions you can continue to contact our customer service via e-mail, we will be happy to serve you. During the working day, our customer service will usually reply to your letter within 24 hours, please be patient. We will continue to work hard to get your approval next time, and wish you all the best! Best regards, Vivi

Response from us.vtomanSep 19, 2024

Hello, Thank you for contacting us and we sincerely apologize for the problems you experienced with your Vtoman Jump 1000. We take your feedback very seriously and understand your frustration. We are currently unable to see any of your purchase information, we are directly affiliated with the official website, please provide us with the email address you used to make your purchase or any other pertinent information that will allow us to locate your order history and arrange for further technical support or a replacement service for you. Regardless of the platform from which you purchased your product, we are happy to assist you. We take customer satisfaction very seriously and would like to resolve your issue as soon as possible. Please send your order information to [email protected] as soon as possible and thank you for your patience and understanding. We wish you a happy life! Best regards. Vivi

Response from us.vtomanSep 9, 2024

Hello, We are very sorry for the bad shopping experience, unfortunately we are unable to see your specific purchase information on our current website. We will be running a fall sale soon at 您可以联系官方邮箱[email protected] and have attached your trustpilot account to get one of your exclusive coupons, hopefully this will make you feel better. Feel free to contact us with any other questions and thanks again for your support! Best regards. Vivi

Response from us.vtomanSep 2, 2024

Hello. Thank you for choosing a VTOMAN product and we understand your disappointment and frustration while waiting for an exchange. Please be assured that this is not a situation we want our customers to experience. If you want to purchase a product next time, we recommend that you give priority to purchasing your product through our official website, as we have a long warranty period and better after-sales service to protect you. If you have any questions about the use of the product you can also contact our official email: [email protected] to get technical support, we will be happy to serve you! We are looking forward to further co-operation and wish you a happy life! Best regards. Vivi

Response from us.vtomanSep 2, 2024

Hello. Thank you for sharing your feedback. We apologise for the problems you have experienced with our branded products and we are very sorry that we have not been able to meet your expectations. Our after-sales customer service will patiently solve every customer's problem, your experience is not the result we are looking for. You should have purchased the product from a platform other than the official website, we recommend that you give priority to the official website for your next purchase, we have a longer warranty and human customer service, which will surely bring you a satisfactory shopping experience. We look forward to serving you closer, if you have any questions we can help you, please feel free to contact our official email: [email protected] for technical support. Best regards, Vivi