Global Innovation in Lithium-Ion TechnologyVTOMAN is a pioneering global brand at the forefront of lithium-ion battery technology, specializing in R&D, precision manufacturing, and omnichannel distribution of cutting-edge energy solutions.Our mission is to empower modern lifestyles through intelligent, sustainable power systems that transcend traditional boundaries.Smart Solutions for Every JourneyCrafted for versatility and environmental consciousness, our ecosystem includes:▸ Ultra-Portable Power Stations - Silent, emission-free energy for outdoor adventures and emergency preparedness▸ Next-Gen Automotive Tools - High-performance cordless systems engineered for automotive maintenance efficiency▸ Innovative Car Accessories - Eco-conscious utilities designed to enhance driving experiencesDriven by Global ExpertiseOur multinational team unites visionaries in battery science, IoT connectivity, and user-centric design from Silicon Valley to Shenzhen. This fusion of global insights enables us to deliver breakthroughs that prioritize:▸ Safety - Rigorous UL/CE-certified quality control▸ Intelligence - IoT integration for remote monitoring and smart energy management▸ Sustainability - Eco-friendly materials and recyclable packagingEmpowering Progress, Simplifying LifeVTOMAN is more than energy storage - we engineer freedom. By transforming raw power into user-friendly solutions, we enable seamless transitions between work, exploration, and everyday resilience. Join us in reimagining what's possible with clean, intelligent energy.
us.vtoman (vtoman.com) has 373 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
Also known as
vtoman.com
Website
vtoman.com
Category
Industrial Supplies
Location
City of Industry, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 88% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Bad service. It took me a month for my order to arrive and it was all due to the packaging.
Response from us.vtomanNov 7, 2024
Dear Customer.
First of all, we deeply apologize for the inconvenience and distress you experienced during your shopping experience.
Regarding the delayed order, although we have sent the order message to the logistics company in time, somehow the corresponding operation was not carried out there in time, which led to the delayed processing of your order. We apologize for this, and we will strengthen our communication with the service to ensure that similar problems do not occur again.
To make up for your loss and inconvenience, we have reissued your order with an additional small gift to express our apologies and gratitude. We hope that in this way, we can slightly alleviate your unhappiness caused by the wait.
At the same time, we value your feedback and would like to take this opportunity to express our sincerity to you. If you have any other needs or questions in the future, you can contact us at [email protected]. We will be happy to assist you and make sure your shopping experience is pleasant and smooth.
Once again, we would like to express our sincerest apologies and thank you for your understanding and support. We are committed to continuously improving our services and processes to better meet your expectations and needs.
Best regards,
Vivi
BV
Bernd V.
eBay Kauf, insgesamt 4 Geräte defekt
Ich habe im April diesen Jahres 2 Vtoman Flashspeed 1500 bei vtomamshop und einen Zusatzaccu bei vtoman-official-store beides auf eBay gekauft. Im Juni waren die beiden Flashspeed defekt. Der Austausch gegen neue Geräte dauerte mehr als 1 Monat. Rücksendung auf meine Kosten. Rücksendeadresse:
Yun Domilar UG-GOOLOO
Dillenburger Weg 50
Düsseldorf 40229
Deutschland
Im August diesen Jahres funktionierte eine Flashspeed und der Zusatzaccu nicht mehr. Im September wieder Rücksendung auf eigene Kosten mit der Zusage auf Ersatz im Oktober, wenn neue Geräte verfügbar sind. Nun habe ich noch keine Geräte zurück und auf meine E-Mails über eBay gibt es keine Antwort mehr! Ich bin anscheinend um die ca. 1000,- Euro, die ich für die beiden Geräte bezahlt habe, betrogen worden.
Die Vtoman Geräte sind scheinbar technisch nicht ausgereift und werden trotzdem verkauft. Ich bin ja ein positiv denkender Mensch und hoffe noch auf eine befriedigende Lösung des Problems, aber die Hoffnung stirbt wohl zuletzt.
Also, an alle, die sich mit Kaufabsichten für Vtoman tragen: Kauft bitte nicht, da die Wahrscheinlichkeit von Geldverlust und Ärger sehr hoch ist!
20.11.2024:
Die Antwort von Vtoman auf meine Rezension ist ja wohl die Höhe. Als ob die Shops Vtoman direkt und Vtomanshop bei eBay nicht in direkter Beziehung zum Hersteller stehen! Die Adressen dieser Shops sind alle gleich! Über eBay geht keine Lösung des Problems. Ich werde jetzt auch Strafanzeige gegen die Shops und gegen Yun Domilar UG-GOOLOO stellen!
Vom Düsseldorfer Gewerbeamt habe ich nun eine Gewerbeinfo zu Yun Domilar erhalte. Resultat: Keine Daten unter dieser Adresse und Namen!
Also illegale gewerbliche Tätigkeit!
Das habe ich auch der zuständigen Steuerbehörde mitgeteilt, da dies sicherlich den Verdacht auf Steuerhinterziehung und illegaler Beschäftigung nahelegt.
Response from us.vtomanNov 7, 2024
Sehr geehrter Kunde.
zunächst bedauern wir zutiefst und entschuldigen uns aufrichtig für die Reihe von Problemen, die Sie mit Ihrem bei eBay gekauften Vtoman-Produkt hatten. Wir verstehen, dass diese Probleme Ihnen großen Kummer und finanziellen Verlust bereitet haben, und es tut uns sehr leid.
Wir verstehen, dass Sie Ihr vtoman-Produkt über eBay und nicht direkt über unsere offizielle Website erworben haben. Dies beeinträchtigt zwar nicht unser Engagement für die Qualität unserer Produkte, führt jedoch zu einigen zusätzlichen Herausforderungen in Bezug auf den Kundendienst und die Problemlösung. Um Ihr Problem effizienter zu lösen, empfehlen wir Ihnen, die folgenden Schritte zu befolgen:
Wenden Sie sich an den eBay-Kundendienst: Versuchen Sie zunächst, den eBay-Kundendienst erneut zu kontaktieren, indem Sie ihm Ihr Problem ausführlich schildern und ihm Ihre Bestellnummer mitteilen. eBay verfügt über ein spezielles Kundenservice-Team, das sich mit dieser Art von Problemen befasst und Ihnen möglicherweise bei der Kommunikation mit dem Verkäufer helfen kann, um eine Lösung zu finden.
Senden Sie uns Ihre Bestellnummer per E-Mail: Um Ihnen bei der Lösung Ihres Problems zu helfen, können Sie auch eine E-Mail mit Ihrer Bestellnummer an unseren Kundenservice senden: [email protected]. Wir werden unser Bestes tun, um Sie bei der Kontaktaufnahme mit dem zuständigen eBay-Kundendienstteam zu unterstützen, um die Lösung des Problems zu beschleunigen.
Wir laden Sie ein, in Zukunft direkt auf unserer Website einzukaufen. Auf diese Weise kommen Sie in den Genuss eines direkteren Kundendienstes und einer umfassenderen Kundenbetreuung, wodurch das Wiederauftreten ähnlicher Probleme vermieden werden kann.
Wir wissen, dass Vertrauen der Grundstein für eine gute Beziehung ist.Wir werden weiterhin hart daran arbeiten, die Qualität unserer Produkte und Dienstleistungen zu verbessern, um Ihr Vertrauen und Ihre Unterstützung zu gewinnen. Gleichzeitig sind wir sehr dankbar für Ihr Feedback, denn Ihre Meinung ist uns sehr wichtig und wird uns helfen, uns ständig zu verbessern und zu steigern.
Wir möchten uns noch einmal aufrichtig entschuldigen und freuen uns darauf, Ihr Problem so schnell wie möglich zu lösen. Wenn Sie weitere Fragen haben oder Hilfe benötigen, können Sie sich gerne an uns wenden.Wenn Sie weitere Fragen haben oder Hilfe benötigen, können Sie sich gerne an uns wenden.
Mit freundlichen Grüßen.
Vivi
AB
Andreas B.
Bewertung der VTOMAN Antwort vom 10.10.2024
Leider wieder nur eine offensichtlich KI generierte Antwort, die anscheinend nur dazu dient den Eindruck zu erwecken, das es sich bei VTOMAN um eine seriöse Firma handeln soll.
Das ist leider nicht der Fall. Auf E-Mail reagiert die Firma nicht oder nur ausweichend und unverbindlich und eine Angabe einer Postadresse verweigert VTOMAN.
Dadurch ist es unmöglich seine Gewährleistungsansprüche gegen VTOMAN geltend zu machen.
Liebe VTOMAN - bitte antworten sie auf diese Bewertung wirklich nur, wenn sie bereit sind, mir auf diesen Wege die Postadresse von VTOMAN zu nennen.
Sollte meine Annahme zutreffen das ihre Anworten alle KI generiert sind, werde ich wohl wieder eine Antwort ohne die von mir gewünschte Postadresse von ihnen erhalten, da offensichtlich keine in ihrem Haus verantwortliche Person diese Bewertung liest.
Vielen Dank liebe KI !
Response from us.vtomanOct 28, 2024
Sehr geehrter Kunde.
vielen Dank für Ihr Feedback, das wir mit großem Bedauern zur Kenntnis nehmen. Wir verstehen die Schwierigkeiten, auf die Sie bei der Suche nach Unterstützung gestoßen sind, und entschuldigen uns dafür.
Bitte seien Sie versichert, dass unser Team stets bemüht ist, jedem Kunden echten und effektiven Support zu bieten. Unsere Antworten werden niemals von künstlicher Intelligenz generiert, sondern von einem Mitglied unseres Teams persönlich verfasst. Wir nehmen Ihr Problem sehr ernst, aber die Tatsache, dass Sie Ihr Produkt auf der Seite eines einzelnen Verkäufers bei eBay gekauft haben, hindert uns daran, Ihnen direkt zu helfen.
Um Ihr Anliegen besser bearbeiten zu können, empfehlen wir Ihnen erneut, uns über unsere offizielle E-Mail-Adresse zu kontaktieren: [email protected].
Wir danken Ihnen nochmals für Ihr Verständnis und Ihre Geduld und freuen uns darauf, Ihnen bei der Lösung Ihres Problems zu helfen.
Mit freundlichen Grüßen,
Vivi
DC
Doug C.
No answer as to the status of my order
No answer as to the status of my order. No follow up email or reply as promised. I will initiate a chargeback on my credit card today if I don't get an answer as to the status of my order. You charged me for a product two months ago and still have not shipped or delivered by order. Seems like you are a scam.
Response from us.vtomanOct 28, 2024
Dear Customer.
First of all, we apologize for the trouble you are experiencing with your order status. We take every customer's experience very seriously, and the situation you described is in no way a service we wish to provide.
We understand that you have been waiting for a long time, and for this reason, we have expedited your order by reissuing a replacement order to ensure that you receive the products you need as soon as possible. In addition, as a token of our appreciation for your patience and our sincere apologies, we have also sent you a free trolley, which we hope will add a touch of enjoyment to your shopping experience.
Please be assured that we will continue to follow up on the status of your order to ensure that you receive the products you need as soon as possible. If you have any further questions or need assistance, please feel free to contact us and we will be happy to assist you.
Thank you again for your understanding and support, and we hope we can earn your forgiveness.
Best regards.
Vivi
US
Udo S.
Ich habe einen Erweiterungsakku…
Ich habe einen Erweiterungsakku gekauft. Dieser ist in der Garantie Zeit kaputt gegangen.Nach Kontakt mit dem Verkäufer habe ich das Gerät auf eigene Kosten zurück geschickt. Das ist jetzt fünf Monate her. Auf Anfragen werde ich immer wieder vertröstet mittlerweile belogen.
Response from us.vtomanOct 28, 2024
Dear Customer.
Thank you for sharing your feedback! We value every customer's experience. In order to be able to better help you solve your problem, we need more information.
Please provide the specific channel of purchase or order number, so that we can find the relevant records and provide you with assistance (we belong to the official website: https://vtoman.com/). If you purchased the product from another platform, you can also contact the customer service of that platform directly.
Looking forward to your reply, we will try our best to solve the problem for you!
Best regards,
Vivi
TM
Timothy M.
Just the worst support
Purchased a Jump 1800 several months ago. It failed the 1st time in the field when I needed it. Called the support and opened a case. No one contacted me for weeks until I complained on Facebook. It took me a month and a half to get a replacement and they sent the wrong power plug. Complained for weeks and they finally responded they would send me the correct charger. It never arrived. Now the AC plugs on my Jump are not working and I cannot get the after sales support team to respond (AGAIN!). Just unbelievably bad support and communications! I cannot recommend this company at all. 2 bad units in 6 months and just terrible support. Avoid them at all costs!
Update: Now Vtoman has limited who can comment on their Facebook posts after I left some negative comments (which they deleted). This just prove to you that the company would rather silence you than support you. And as for Vtoman's response to me below, I would encourage them to check their email as I've been cc'ing them on all of my support inquiries. Dishonest company. You've been warned.
Response from us.vtomanOct 16, 2024
Hello,
Thank you for taking the time to share your experience. We apologize for the problems you have experienced with your Jump 1800, especially regarding the delay in after-sales support and the equipment failure.
Since you may not have purchased the product from the official website, we are currently unable to see any of your order number information. We would like to know more about you, please contact us via our customer service email address: contact@ vtoman.com, so that we can better help you solve the problem.
We look forward to hearing from you and wish you a happy life!
Best regards.
Vivi
JO
Jack O.
Worst customer service ever
My order on October 2023 that I received was the VTOMAN Jump 600X Power Station × 1 for $809 This order included the power station and 1 backup battery to extend the power time. I could not get the Jump server to work due to not enough power coming from the voltage output. The unit was defective so VTOMAN issued me on RMA which I returned the Jump 600X and extra backup battery. It took several weeks and they sent me 1 power station without the backup battery I sent in the RMA. What they sent me is not worth the $809 order that I purchased. Where is my extra battery that comes with the Jump 600X Power Station? I have been trying to get customer support to look at my correspondence about this but they continue to remain silent.
This is the last correspondence that VTOMAN has sent I posted this message to Trustpilot to review my experience with VTOMAN customer service:
My order on October 2023 that I received was the VTOMAN Jump 600X Power Station × 1 for $809 This order included the power station and 1 backup battery to extend the power time. I could not get the Jump server to work due to not enough power coming from the voltage output. The unit was defective, so VTOMAN issued me on RMA which I returned the Jump 600X and extra backup battery. It took several weeks and they sent me 1 power station without the backup battery I sent in the RMA. What they sent me is not worth the $809 order that I purchased. Where is my extra battery that comes with the Jump 600X Power Station? I have been trying to get customer support to look at my correspondence about this but they continue to remain silent.
VTOMAN response to my post is:
Hello,
Thank you for contacting us and we sincerely apologize for the problems you have experienced. We have been working hard to communicate closely with you to resolve your questions about the Jump 600X Power Station and Battery Backup.
It has come to our attention that you may not have responded to our previous email. In order to resolve your issue as quickly as possible, could you please check your email and get back to us? Your feedback is very important to us and we want to help you as soon as possible.
If you have any other questions or need further support, please feel free to contact us.
Thank you for your patience and understanding.
Best regards.
Vivi
Tell me what previous email you are talking about. This email thread shows the last email I was sent. Tell me how I am supposed to interpret this confusing response? I have talked with at least 2 people on the support telephone number that have been totally unhelpful in resolving the issue. I will continue to give negative reviews of VTOMAN until my order is complete and I am satisfied with the product.
Jack Oney
Response from us.vtomanOct 12, 2024
Hello,
Thank you for contacting us and we sincerely apologize for the problems you have experienced. We have been working hard to communicate closely with you to resolve your questions about the Jump 600X Power Station and Battery Backup.
It has come to our attention that you may not have responded to our previous email. In order to resolve your issue as quickly as possible, could you please check your email and get back to us? Your feedback is very important to us and we want to help you as soon as possible.
If you have any other questions or need further support, please feel free to contact us.
Thank you for your patience and understanding.
Best regards.
Vivi
EV
Edward V.
Good product misleading behavior. Lost trust
On October 1, I paid for a bundle that included an 1800 jump and the most robust panel available with a ship date of around the ninth or 10th of October. I received the solar panel with no communications about the 1800. They of course charged my credit card on October 1. I have now been told I might expect the 1800 in November (9th or 10th) yet no communication or accommodations for the 5 weeks they had my funds or that I placed the order when the projected delivery date showed 10/10.
I purchased this item for a project that needed to be done in October. Now I have to make other accommodations that will certainly cost more and be another delay .
I have 100% confidence in the quality of the product. I have no confidence in their communications on their webpages or silence when they changed my ship date. The additional product, the impact wrench that I was going to purchase now is canceled.
This was my first purchase with them and it earned me 3299 points, I’m not sure I’ll be buying much more based on this experience.
Response from us.vtomanOct 12, 2024
Hello,
Thank you for sharing your feedback with us. We apologize for the hassle you experienced during your purchase. Due to the occasional out-of-stock situations we encounter, your order did take longer to ship.
We understand that this is an inconvenience for you, especially you have a specific project requirement. We are working to resolve this issue and hope to ship your order as soon as possible.
If you would like to cancel your order or have any other questions that we can help you with, please feel free to contact us at our official email address: [email protected]. Our customer service team will be happy to assist you.
Thank you again for your understanding and patience, we will try to improve to provide better service.
Best regards,
Vivi
