Mike M.
Avoid VTOMAN at all costs.
UPDATE: manuel clearly states that there is is 2 year warranty on the unit. There is no information about registering this unit to get an extra year. Also, I NEVER mentioned having problems with my email, why are you lying? What a sad joke. I am done with VTOMAN. Customer service is one of the worst I have ever seen. My Flashspeed 1500 power station, bought a year ago, has a clear problem with its internal battery. Meter goes from 100% to 30% in no time using a 300w device. It behaves like a 150wh power station. Wrote several emails to the company, finally received an answer saying basically that the display isn’t always accurate and that the one year warranty on the power station is expired anyway. Problem is…the user’s manual states that there is a TWO YEAR warranty on the unit. I replied to their email with this information…never got an answer. Resent the email…no answer. VTOMAN won’t honor their warranty, my credit card won’t reimburse me because of the 2 year warranty…I now have a 1000$, 50lbs paperweight if someone is interested. Worst company ever. You have been warned.
Response from us.vtomanDec 20, 2024
Dear Customer: We very much understand your current dissatisfaction and disappointment and sincerely apologize for any inconvenience caused. Regarding the issue you mentioned, we have conducted a detailed investigation and have learned the following: Warranty period issue: According to our regulations, after purchasing the product and signing for it, customers are entitled to a 12-month warranty period. However, if you register as a VTOMAN member and successfully activate your member account, you will receive an additional 12 months warranty. We note that you were not our member at the time of the problem. However, we are still willing to further explore possible solutions once we receive your feedback. Email communication issue: We understand that in our previous communication, our reply email was determined to be spam by your email service provider, resulting in you not receiving our reply in a timely manner. We regret this and hope to maintain smooth communication with you through other means in the future. Current Solution: It has come to our attention that you are now a member of VTOMAN, which provides us with the opportunity to further assist you. We recommend that you contact us at a different email address to ensure smooth communication between the two parties. We will provide you with a solution as soon as we receive your email. Thank you for your understanding and support. We look forward to keeping in touch with you and resolving your issue as soon as possible. We wish you a happy life! Best regards. Vivi