Global Innovation in Lithium-Ion TechnologyVTOMAN is a pioneering global brand at the forefront of lithium-ion battery technology, specializing in R&D, precision manufacturing, and omnichannel distribution of cutting-edge energy solutions.Our mission is to empower modern lifestyles through intelligent, sustainable power systems that transcend traditional boundaries.Smart Solutions for Every JourneyCrafted for versatility and environmental consciousness, our ecosystem includes:▸ Ultra-Portable Power Stations - Silent, emission-free energy for outdoor adventures and emergency preparedness▸ Next-Gen Automotive Tools - High-performance cordless systems engineered for automotive maintenance efficiency▸ Innovative Car Accessories - Eco-conscious utilities designed to enhance driving experiencesDriven by Global ExpertiseOur multinational team unites visionaries in battery science, IoT connectivity, and user-centric design from Silicon Valley to Shenzhen. This fusion of global insights enables us to deliver breakthroughs that prioritize:▸ Safety - Rigorous UL/CE-certified quality control▸ Intelligence - IoT integration for remote monitoring and smart energy management▸ Sustainability - Eco-friendly materials and recyclable packagingEmpowering Progress, Simplifying LifeVTOMAN is more than energy storage - we engineer freedom. By transforming raw power into user-friendly solutions, we enable seamless transitions between work, exploration, and everyday resilience. Join us in reimagining what's possible with clean, intelligent energy.
us.vtoman (vtoman.com) has 373 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
Also known as
vtoman.com
Website
vtoman.com
Category
Industrial Supplies
Location
City of Industry, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 88% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Just bought brand new 600x power station, nothing on it worked and lifting the product sounds like everything inside is loose making me wonder are their products even safe, bought from UK official vtoman store, no response from them.
Response from us.vtomanJan 9, 2025
Dear Customer:
Greetings! We apologize for the problem you are currently experiencing.
We apologize for this issue and would like to point out that your purchase was not made through the official website of our brand. We recommend that you purchase products through our official website in the future, and purchasing from the official website will ensure that you get better pre-sales consultation and better after-sales service.
Although you did not place your order from our website, we still value your experience and will do our best to help you solve the problem. We have been actively communicating with the eBay store to urge them to process your feedback as soon as possible.
Again, we apologize for the inconvenience and look forward to solving your problem and restoring your confidence in our brand.
Best regards,
Vivi
EH
Eric H.
My experience has been horrible
My experience has been horrible. The tracking link provided in an email after my purchase is a link to vtoman website which stated no updates yet and to check FedEx site for more information. I contacted FedEx and they told me that this tracking number doesn't exist in their system. I then contacted vtoman customer support for help and they advised that my packages were shipped via UPS. Unlike Amazon or Ebay, I was never sent a message that my packages had shipped, were out for delivery or had been delivered. I contacted my local police and filed a report that my packages had been stolen, and vtoman customer support is saying there is nothing they can do despite the gross negligence on their part of not notifying the customer.
Response from us.vtomanJan 6, 2025
Dear Customer:
Thank you for your review and we are very sorry to have brought you such a bad shopping experience.
As a matter of fact, since your feedback about the parcel, our team has always been in close communication with you via email, and we have been doing our best to assist you in solving the problem. Unfortunately, there have been many twists and turns throughout the process, causing you great distress.
We are very distressed to learn that your parcel was suspected to be stolen. Although we are unable to directly intervene in the police investigation, we will actively cooperate with you and the police, and do our best to provide all the information related to the parcel shipment, such as the shipment time, single number, logistic path, etc., in the hope that it will help to retrieve the parcel.
Once again, we apologize for the inconvenience caused to you, and we will continue to follow up on this matter until the issue is properly resolved. Thank you for your understanding and patience, and we look forward to regaining your trust.
Best regards.
Vivi
MA
Matt
VTOMAN fail to disclose that the way…
VTOMAN fail to disclose that the way they have designed their extension batteries to charge/discharge, in conjunction with their powerstations, fundamentally damages both.
When my powerstations and extension batteries arrived, I initially read the manual, which states that you should not charge the batteries over 90% or discharge them below 10%, because doing so damages them and reduces their operational lifespan (standard advice for Lithium Ion batteries). However, the way that VTOMAN have designed their powerstations to work with their extension batteries, is that the powerstation has to charge to 100% before the extension battery will begin to charge. Conversely, the extension battery will have to discharge to 0% before the powerstation begins to discharge.
This means that there is no way to use their extension batteries, with their powerstations, in a way which does not damage both. Seeing as the extension batteries cannot be used without the powerstation, this forces you to use them in a way which damages them.
I raised this concern with VTOMAN customer services and they have agreed, in writing, that this is a technical limitation in the design of their product. I asked for the extension batteries to be returned, because they are essentially useless to me (why would I want to use them and damage my powerstations, I might as well have just bought extra powerstations so I can charge/discharge them correctly).
VTOMAN demanded that I pay the return shipping fee for the extension batteries. When I pointed out to them that failing to disclose this technical limitation, at the time of purchase, constitutes miss-selling under UK consumer protection law, and that this means that VTOMAN is responsible for the cost of return shipping, they ghosted me. Unfortunately, it is not worth the money to raise a legal matter against VTOMAN over this, so I am stuck with two useless extension batteries. I should have just bought Bluetti powerstations.
VTOMAN are continuing to sell these extension batteries without disclosing this fundamental technical limitation, even though they are clearly aware of it. My advice to VTOMAN is to be honest with pepople and disclose this limitation on the product page. Many people would not buy these extension batteries if they were made aware of this limitation. This is your legal and ethical duty.
Edit: In response to your reply,
In your manual you state "When using the battery every day, it is recommended to charge the battery to about 90% when charging, and leave about 10% when discharging."
This is standard advice for Lithium Ion batteries. For example, Fireboard state: "Complete charge cycles can deplete the life span of the battery. Generally, keep the battery charge between 20-80% before it drops to very low levels, and avoid a full charge. Full battery discharges should be avoided since they can reduce the long-term reliability of the battery as well as lead to capacity loss."
In order to charge one of your extension batteries, the power station must be fully charged to 100%, thus forcing me to violate the recommended best practice (by both the industry and you specifically) and therefore harm the power station battery.
In order for the power station to begin discharging, the extension battery will have to discharge to 0%, also forcing me to violate recommended best practice.
This is an excerpt from communications I've had with you:
"You raise a valid point - the user manual does clearly state the recommended practice of charging LiFePO4 batteries to around 90% and discharging to around 10% for everyday use, in order to maximize their lifespan. This is an industry best practice that we should absolutely be adhering to.
Unfortunately, as I mentioned in my previous response, the design of the Flashspeed 1500 and extension battery does not allow for this manual control over the charging and discharging levels. The power station is programmed to charge the internal battery to 100%, and the extension battery will discharge to 0% when powering the Flashspeed 1500.
So in this case, you are correct that using the two units together inherently risks the longevity of the batteries, as they are not being charged and discharged within the recommended 90-10% range. This is a limitation of the product design that we are unable to overcome with the current hardware and firmware."
You should put the above statements on the product page of your extensions batteries, so people are fully aware of what they are buying
Finally, I did not but from a third party; I bought directly from you!
Response from us.vtomanJan 6, 2025
Dear Customer
We are shocked, sorry and apologize for the poor after-sales service experience you have experienced. The situation you have described is far from the service standards we uphold.
We would like to clarify that using an extended battery to 0% and then charging it to 100% does not cause damage as you believe.
Because we do not have your order information, it is more difficult to assist you directly. You can send your order details via our official email: [email protected]. If you purchased from our official website, we assure you that you will never experience such bad service. In this case, you will be eligible for a free return label and a full refund.
However, if you have purchased from an unofficial store, we are afraid that we cannot intervene directly. Different retailers have their own pricing structures, promotional offers and after-sales policies.
We sincerely hope that you will consider choosing our official website for your purchase. This way, you can enjoy a perfect shopping experience.
We look forward to hearing from you and wish you a happy life!
Best regards,
Vivi
D
임준수
The worst expensive experience.
I purchased the X1500 in Australia, and within just six months, it has become completely useless and won't charge at all. There was a burning smell and smoke coming from the battery, which nearly suffocated me I am frustrated about why this company included a manual and paper with the customer service email address in the package. I sent an email to Australian Customer Center a month ago, and I am still waiting for a response. While I can at least get in touch with the U.S. headquarters, it takes 3 to 5 days to receive a reply. And in the end, they ignore my contact because it's not their responsibility. I have been trying to resolve this issue for over a month now, yet there has been no resolution. I have searched all over Sydney and cannot find a single repair center. I regret spending $1000 on a product from a company that provides such poor after-sales service and customer support. This experience has been extremely disappointing.
Response from us.vtomanJan 6, 2025
Dear Customer:
We are very sorry to have brought you such an unpleasant experience. After checking, since we can not directly obtain your purchase information, it is assumed that you did not order directly from our official website. All products sold on our website are covered by a 12-36 month warranty, and we will do our best to help you resolve the issue if you purchased your product from our website.
We recommend that you contact the original purchaser as they will be able to confirm the details of your purchase and deal with you in accordance with the after-sales policy. We also understand your urgency, if you need us to provide official support in the subsequent rights protection process, such as related product descriptions, technical data, etc., please feel free to inform us, we will try to provide assistance.
Once again, we apologize for the trouble caused to you, and look forward to seeing your problem properly resolved as soon as possible. We wish you a happy life!
Best regards.
Vivi
VE
Venus
UPS SUCKS
I am going to start with - I believe my issue is with UPS, but I'm giving VTOMAN 1 star for USING UPS IN THE FIRST PLACE.
WHAT CAN FEDEX DO FOR YOU?
My order was delivered to the wrong address and I literally had to go meet the UPS guy 45 minutes away. Thank you Jody the UPS guy, for calling me, and thank you VTOMAN for including my cell number on the label.
Now UPS - I'm not sure why, but they covered up the original mailing label from VTOMAN and put the completely wrong label/address on the box. 0 out of 10 UPS.
I haven't even opened the box so I don't know how this item will review but I may update once I get it set up.
Response from us.vtomanDec 25, 2024
Dear Customer.
Thank you for your review, we realize that your shopping experience fell far short of your expectations and we apologize for that.
While VTOMAN always strives for quality in the selection of our partners, it is clear that the UPS service on this occasion did not meet our standards or your expectations. We have brought this back to UPS and asked them to thoroughly investigate and improve on this matter to avoid similar situations from happening again in the future.
We will also be reflecting on our own packaging and labeling processes to see if there are any improvements we can make to ensure that a similar issue does not occur again.
We recommend that you install and use the item after you have received it and confirmed that it is correct. If you encounter any problems during installation or use, or have any dissatisfaction with the product, please feel free to contact us at [email protected] and we will be happy to provide you with assistance and solutions.
Finally, we again sincerely apologize for any inconvenience caused and thank you for your understanding and support. We hope to have the opportunity to serve you again in the future and bring you a better shopping experience. We wish you and your family a very Merry Christmas!
Best regards.
Vivi
BC
Barry C.
Never received my item!
Never received my item!
Response from us.vtomanDec 24, 2024
Hello,
Thank you for your feedback and we apologize that we were unable to provide you with a satisfactory shopping experience.
We see that your package is expected to arrive tomorrow, December 24th at 9:00 pm, we have sent your product tracking number to you again by email, please check.
If you have any other questions or need additional assistance, please feel free to contact us. We will be happy to assist you.
Best regards,
Vivi
LB
Lisa B.
Does anyone have any other contact…
Does anyone have any other contact details for this company other than the email address?
I am getting zero feedback after sending numerous emails to them and NEED to contact them.
I have asked for an order to be cancelled/refunded but they haven't replied
Response from us.vtomanDec 21, 2024
Dear Customer.
Thank you very much for your patience and sincerely apologize for any inconvenience you may have experienced in using our services.
After checking, we confirmed that you contacted us through the after-sales email yesterday, and our after-sales team is actively and orderly processing all emails. Unfortunately, due to the large volume of emails, we were unable to provide you with satisfactory service in a timely manner, for which we apologize.
However, please rest assured that we have conveyed your situation to our after-sales department and specifically instructed them to prioritize your emails. We promise to get in touch with you as soon as possible and provide you with a clear solution, whether it's an order cancellation, a refund or any other assistance you need.
Thank you again for your understanding and patience, and please give us a little more time so that we can have the opportunity to provide you with better service.
Best regards.
Vivi
PA
Paul
Bought a 1500 flashspeed ent to use for…
Bought a 1500 flashspeed ent to use for the first time on Tuesday will not charge led blank so I have 575 pound paper weight not herd a thing from the company and bought from there uk site order number ukvt2275
Response from us.vtomanDec 21, 2024
Dear Customer.
First of all, thank you very much for providing us with feedback on the issues you are experiencing with the product. We very much understand your anticipation of the new product and sincerely apologize for any inconvenience it may have caused you by not working as expected.
After receiving your feedback, our after-sales team has positively responded to all your emails and expressed our willingness to provide you with after-sales service. In order to diagnose the problem more accurately, we do need you to take a video of the product failure. The purpose of this request is to help us visualize the specific failure of the product so that we can solve the problem for you more quickly.
We understand that taking a video may cause you some inconvenience, but please be assured that as soon as we receive the video from you and confirm that the product is defective, we will provide you with a return label and arrange for a new replacement to be reshipped.
Once again, we apologize for the problems you encountered in using our products and thank you for your patience and understanding. We look forward to resolving this issue as soon as possible and providing you with a more satisfactory service experience.
If you have any other questions or need further assistance, please feel free to contact us. We wish you a happy life!
Best regards.
Vivi
