Rebecca A.
Poor customer service and poor communication capabilities stay away
I received one tracking number for 1500 power flash plus back up battery and solar panels. Shipment was today only received back up battery and panels. You cannot charge this unit without main unit! I called customer service after sane excuses and verbiage being repeated I asked for a supervisor was told there is not one 🤬🤬 I call BS. Plus couldn’t answer why I was charged an adiutiknal international charge of $15.99 on my Visa bank card🤬 I was told same repeated crap I stopped the young man and said bottom line If I do not get a call back from your escalation team within next two hours im returning it all due to Milton I still don’t have electric and kicked out of FEMA lodging. I was told they do not call customers back period even for problems like this 🤬🤬 Only emails are sent from escalation team within next in one to two days I said this is not how it works in the US I call BS I said if no email to find main unit in next one to two hours im want a refund Again it’s going to be 40-50 degrees in a few days I am a cancer patient with pneumonia and need to hook up to IV once a week! Without main unit you cannot charge anything No one could answer why only one tracking yet main unit did not get delivered! Now I regret not choosing Patriot and paying twice the amount at least I would get immediate assistance and resolution instead of the run around!
Response from us.vtomanFeb 13, 2025
Dear customer, We are extremely sorry for the inconvenience and frustration you've experienced with your recent purchase. After reaching out to our after - sales service team, we've learned that due to the size and weight of your 1500 power station, spare battery, and solar panel order, it was split into three packages. According to the logistics information, all packages were successfully delivered on the 11th. The customer service has also provided you with a tracking link in the email for your inquiry. Regarding the $15.99 international fee charged to your Visa card, we recommend that you get in touch with your credit card bank. They will be in the best position to clarify the nature of this charge. In the future, for any inquiries or issues, we highly suggest that you contact us via our official email[[email protected]]. This way, we can ensure that your questions are answered by our professional customer service representatives in a timely and efficient manner. To make up for the trouble we've caused, our after - sales service team has prepared a complimentary gift for you. Please check your email inbox, and you'll find the details on how to claim it. We hope this small gesture can show our sincerity in making things right for you. Once again, we sincerely apologize for the negative experience. Thank you for your patience and understanding, and we look forward to serving you better in the future. Best regards, Vivi