us.vtomanReviews of vtoman.com

Response from us.vtomanApr 14, 2025

Hello, Thank you for sharing your experience with our products. We take all customer feedback seriously and strive to ensure the highest quality and reliability in our offerings. Upon reviewing our records, we couldn’t locate any purchases associated with your email address in our system. This suggests that your units may have been purchased through a third-party retailer or unauthorized seller. Unfortunately, we cannot verify the authenticity or condition of products sold outside of our official channels. To better assist you, we kindly ask that you: Provide your order number (if purchased from our official website). If your products are confirmed to be genuine VTOMAN purchases, we’d be happy to escalate this matter to our support team for further resolution. We appreciate your understanding and look forward to clarifying this matter. Best regards, Vivi We are sorry that we are the official website of the independent website: https://vtoman.com/ and not the official Amazon shop, I will check your information again later, please be patient for a while.

Response from us.vtomanApr 10, 2025

Dear Customer, We sincerely appreciate you taking the time to share your feedback. However, in order to effectively address the issue you raised regarding the 1500 power station, we kindly request that you update your review and provide the order number. Without the order number, it's challenging for us to trace the purchase details and investigate the specific circumstances surrounding your experience. This information is crucial for us to identify any potential manufacturing defects, shipping issues, or other factors that may have contributed to the product's failure after 3 months of use. We are committed to resolving your concerns promptly and ensuring that you receive the appropriate assistance. Thank you for your understanding and cooperation. Best regards, Vivi

Response from us.vtomanApr 8, 2025

Dear Customer: Greetings! We're very sorry to hear that you've spent a long time saving up enough money to purchase a product, only to experience product malfunctions as well as poor customer service, it's really frustrating. Maybe it's because of the holiday season, so I couldn't reply in time. We belong to an independent website shop, which is not involved with the Amazon shop, and we have tried our best to contact them for you, and hopefully we can move things forward to a resolution. In light of your unpleasant shopping experience, we recommend that you consider purchasing products from independent sites in the future. Independent sites tend to offer more direct and personalised customer service, and may be able to provide you with a better experience in terms of after-sales products. We sincerely hope that your matter can be properly resolved as soon as possible, so that you can get your satisfactory goods as soon as possible. If you have other questions or need further assistance, please feel free to contact us. Wish you a happy life! Best regards. Viv

Response from us.vtomanApr 7, 2025

Hello， We are very sorry to see that you have encountered such a bad customer service experience after purchasing VTOMAN products on the Amazon platform, which is by no means the feeling we expect our customers to have. We understand that you purchased the product from Amazon, and that we operate as an independent site with Amazon's shop operations under the VTOMAN brand system, but our business operations are completely independent. However, if you wish, you can add the order number in the comment to inform us of the order details. We will actively communicate and coordinate with Amazon to assist you in following up on the progress of your replacement product. We sincerely recommend that if you choose VTOMAN products again in the future, you may wish to purchase them directly from our independent website. You will enjoy our more efficient customer service and long warranty, so that you can buy without worry and use more peace of mind. We look forward to communicating with you further! Best regards. Vivi

Response from us.vtomanMar 7, 2025

Sehr geehrter Kunde. vielen Dank, dass Sie sich die Zeit genommen haben, uns eine Rückmeldung zu geben. Wir schätzen Ihre Erfahrung und entschuldigen uns für die Unannehmlichkeiten, die Sie während des Rückgabeprozesses hatten. Wir haben Ihre Kommunikation mit unserem Kundenservice sorgfältig geprüft und festgestellt, dass diese Rücksendung in die Zeit des chinesischen Neujahrsfestes fiel, was zu einer verlängerten Bearbeitungszeit geführt haben könnte. Wir verstehen, dass Ihnen diese Situation Unannehmlichkeiten bereitet hat und werden eine interne Untersuchung durchführen, um sicherzustellen, dass unser Serviceprozess effizienter und reibungsloser verläuft. Wir verpflichten uns, aus dieser Erfahrung zu lernen und Maßnahmen zu ergreifen, um unseren Service zu verbessern, damit eine ähnliche Situation in Zukunft nicht mehr vorkommt. Wenn Sie weitere Fragen haben oder zusätzliche Unterstützung benötigen, können Sie sich gerne an uns wenden. Wir danken Ihnen nochmals für Ihr Verständnis und Ihre Geduld. Wir freuen uns auf die Gelegenheit, Ihnen einen besseren Service bieten zu können. Mit freundlichen Grüßen. Vivi

Response from us.vtomanMar 3, 2025

Hello, Thank you for your review, we completely understand your concern and frustration. If you need our help, we're happy to lend a hand. Please update your review here and leave your order number. We will do our best to contact the official eBay store on your behalf and request them to resolve your issue as soon as possible. We also strongly recommend that for a smoother and more reliable shopping experience in the future, you consider purchasing products directly from our official website. When you purchase through our official channel, you can enjoy our dedicated customer service, faster warranty processing, and more comprehensive product information. Thank you for your patience and understanding. We look forward to helping you resolve this issue. Best regards, Vivi

Response from us.vtomanFeb 24, 2025

Hello, Thank you for your review, we completely understand your concern and frustration. If you need our help, we're happy to lend a hand. Please update your review here and leave your order number. We will do our best to contact the official eBay store on your behalf and urge them to resolve your issue as soon as possible. We also strongly recommend that for a smoother and more reliable shopping experience in the future, you consider purchasing products directly from our official website. When you purchase through our official channel, you can enjoy our dedicated customer service, faster warranty processing, and more comprehensive product information. Thank you for your patience and understanding. We look forward to helping you resolve this issue. Best regards, Vivi

Response from us.vtomanFeb 19, 2025

Dear Customer: We sincerely apologize for the confusion caused by our last response. We made a mistake in our verification and we are deeply sorry for the inconvenience this has caused you. We understand that your package has been sitting in EVRi's warehouse for over a week and that you have not received a response to your inquiry from them. We have initiated an investigation and are currently pushing hard to resolve this matter. We are urging them to deliver your package as soon as possible, and in the meantime, we ask for your patience as we continue to follow up and bring you good news as soon as possible. Please let us know if we can be of any further assistance to you while waiting for your package to arrive. Once again, we apologize for the inconvenience and thank you for your patience and understanding. Best regards. Vivi