Bryan P.
Amazing machines and good customer…
Amazing machines and good customer service
Response from VTM VendingSep 14, 2026
Thanks for the shout it Bryan. Happy everything is going well

VTM Vending: Pokémon card, vape and smart vending machines with U.S.-based support. VTM Vending designs and supplies smart vending machines for operators, from first-time owners placing one machine to businesses running a multi-site route. Our lineup includes Pokémon and trading card vending machines, vape and nicotine pouch vending machines, and the new AI-powered Smart Cooler, in wall-mounted and freestanding models built for bars, shops and other high-traffic locations. Every machine runs on the same platform: a 32-inch touchscreen, Wi-Fi connectivity and a pre-installed Nayax cashless terminal that accepts cards, tap-to-pay, Apple Pay and other digital wallets. Coil sizes adjust to fit your products, so the same machine can sell card packs, vapes, nicotine pouches or small collectibles. For age-restricted products, an optional ID scanner reads the customer's driver's license before the sale. Our Vending Management System and mobile app let you run every machine from one place. Track sales and restock alerts in real time, update products and on-screen ads remotely, restart a machine, set user permissions and export reports, with your data hosted in the U.S. Service is what our customers mention most. Our U.S.-based team handles onboarding, training and live tech support, backed by a full video tutorial library, replacement parts, a coil sizing guide and state vape law guides. Need inventory? Through VTM Vending Wholesale, operators can source Pokémon booster packs to keep their machines stocked. VTM Vending is based in Solon, Ohio, and ships from our Cleveland-area warehouse. Visit vtmvending.com to compare machines and find the right fit for your location.
VTM Vending (vtmvending.com) has 209 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Bryan P.
Amazing machines and good customer service
Response from VTM VendingSep 14, 2026
Thanks for the shout it Bryan. Happy everything is going well
Mike M.
Jacob was extremely helpful throughout the entire process. He answered all of my questions, created a custom invoice to accommodate my pickup, and helped work through the payment details. Great communication and customer service. I’m excited to receive the machine and get started!
Response from VTM VendingSep 10, 2026
Thank you Mike! It was a pleasure working through the details with you. Excited for you to get the machine up and running, and I'm here whenever you need anything - Jacob
Zach R.
Ordered machines on a Sunday and the sales rep Corey personally reached out to me within hours to not only thank me for my order, but to give me his contact info for any questions. He has jumped thru hoops to help me with any and all questions I’ve had!!! Awesome guy to work with!!! Thanks again Corey. That type of customer service does not exist anymore!
Response from VTM VendingSep 10, 2026
Thanks for the kind words Zach! Looking forward to helping you grow this business even further! -Corey
Joshua B.
10/10 experience with VAPE WTM , if you work with Jacob he will make sure your experience goes smoothly, not much more you can ask for, highly recommend working with these guys.
Response from VTM VendingSep 10, 2026
Thanks Joshua, appreciate you saying that. Any questions down the road, you know where to find me - Jacob
Aaron L.
i told jarret what i wanted and he was able to pack my order for me taking out any guess work on what i needed. very nice with great people skills. order arrived in two weeks with no issues. can not wait to order again from this company keep up the good work !
Response from VTM VendingAug 24, 2026
Aaron, thank you for sharing this. Jarett takes pride in listening closely and packing orders to exactly what his customers need, so it's great to hear that took the guesswork out for you. We're glad the order arrived on time without any issues. Thanks again, we look forward to your next order.
Mark M.
Sales team alwats helps and the customer service is great thanks again vtm
Response from VTM VendingAug 24, 2026
Thank you for the kind words. We're glad the sales team has been consistently helpful and that customer service has met your expectations. It means a lot to hear that consistency coming through. Thanks again for sharing this.
Jarred L.
“Everyone I spoke with was extremely professional, courteous, and helpful. Anytime I had a question, someone was readily available to assist me and made the entire process easy. I truly appreciate the excellent service and support. Thank you again! Night Life Machines llc
Response from VTM VendingAug 24, 2026
Thank you for such a kind review. We're glad everyone you spoke with was professional, courteous, and quick to help whenever you had a question. It means a lot to hear the process felt easy from start to finish. Thanks again for the recommendation.
Roseann
Company helped me to pick out the right machine, cards and accessories. Customer Service was great. When I received the machine, I called customer service and they helped me configure everything. Will definitely purchase more.
Response from VTM VendingAug 24, 2026
Roseann, thank you for sharing this. We're glad our team was able to help you pick the right machine, cards, and accessories, and then walk you through configuration once it arrived. It means a lot to hear the whole process felt supported. Thanks again, we look forward to your next order.