Jake
The watch broke two days after arrival.
The watch broke two days after arrival.
Response from VSF WatchesSep 28, 2026
Dear Customer, We sincerely apologize for the experience you had with your watch, and we completely understand how frustrating it must be for a new watch to stop working just two days after arrival. We would like to clarify a few details regarding your order for transparency. Your watch went through our standard testing and timing procedures prior to dispatch to ensure everything was running properly before shipment. Since mechanical or quartz watch movements can sometimes suffer unexpected impacts during international transit, we absolutely take your concern seriously. If the watch has stopped running or damaged, please reply to our message on WhatsApp or email us with a short video or photo showing the exact issue. Our technical team will be happy to inspect it and guide you through a solution. We completely understand your disappointment, but we kindly ask for the opportunity to make things right for you. We look forward to hearing back from you so we can resolve this promptly. Warm regards, Vsf Watches Customer Care Team