VS Eyewear prides itself in providing high-quality products to its customers as well as providing excellent customer service. VS Eyewear is an international leader in eyeglass sales and we offer a huge selection of brands at prices that can't be beat. As an authorized dealer of major industrial, designer and brand name eyewear, we guarantee that our optical products are high-quality, authentic, and are backed by a full manufacturer's warranty.
VS Eyewear (vseyewear.com) has 368 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Vision & Hearing · Pittsburgh, Pennsylvania
Excellent
Vision & Hearing · Allentown, Pennsylvania
Excellent
Vision & Hearing · Bristol, Pennsylvania
Great
Vision & Hearing · Old Forge, Pennsylvania
Great
Showing 33 reviews with 1 star · Clear filters
Ann M.
Frames were falling apart & lenses I can't see out of. I notified them the moment I got them and every week since with no reply. I have yet to hear back from this company and I've paid for a pair of glasses that I cannot wear.
customer
Got a prescription safety glasses end of July 2023 and already its been coming apart. When enquired blames it on hot climate for the glasses to come apart. Had got it before and even in hot srea nothing happened but this time its in tatters. Customer service was not helpful and felt they didn't want to help at all as if they accept their low quality workmanship then they have to refund. Never will buy from here. Joel
Response from VS EyewearDec 28, 2023
I would love to see a copy of that email that we sent to you blaming the heat for the break down of the glasses. We are a small company and I normally handle any of the issues with the RX problems. I would have never blamed the heat for the breakdown. If this was within warranty, which it is we would have sent you a new frame no charge. Please send me details about the order and a copy of our response, so I can address this.
Joel D.
Zero stars!!! Ok, for first. I ordered 2 pairs of glasses. One cheaper,($78.24.) Second pair was($234.00.) We paid separate shipping for each pair. Understanding the more expensive pair would take time. And also with the understanding the less expensive pair would arrive within 7 to ten days, per your website. After three and a half weeks we called your company and had discouragement. VS Eyewear explained that their lab was behind. And had not started production. At that time we asked for a refund. They blatantly denied the refund, saying lenses were in process and once they were in process there was no refund. Finally after five weeks of waiting. And listening to factitious and belittling responses from Mike DeMasi and Tara Demasi. I received one pair of glasses (the cheaper ones.) That were to order. The more expensive ones were most definitely not! We ordered 47-16-130 for both. And recieved not that. This company is seething with incompetence. And knowing the arrogance of the owners of this company, and having the displeasure of concordance. I doubt that they have the ability to reconcile. If anyone has questions or concerns about my review. joeldavis277 @gmail.com . I have all related correspondences and receipts. To fortify my anger towards VS Eyewear.
Response from VS EyewearJul 12, 2023
Thanks again for the order and we are very sorry about the delay! If we came across arrogant in our answers we apologize for that, but we try our hardest to service to the best of our abilities each and every customer and we take pride in our customer care. This delivery was horrible, agreed, but we didn't have two separate orders, we had one order. The first order you placed on the 17th was a credit card decline. The other order was placed together and one of the items was a specialty frame with real glass lenses. Also you mentioned the sizing being different and that is true because the two frames that were ordered are different sizes. We ended up shipping the glasses overnight to save some of the delay as well, but again it was a poor delivery.
Randy J.
I recently ordered reader safety glasses. After 2 tries I cannot read with them. I received a nasty note from them telling me they are correct and go back to the eye doctor. FUNNY MY GLASSESFROM THE EYE DOCTOR I CAN READ JUST FINE. So much so I can see to send this review.
sinolog38
Outrageous shipping charges. For example: $19.95 USPS for a pair of clip-on sunglasses.
Response from VS EyewearAug 24, 2022
We appreciate your business. We don't mark up the shipping charge at all from any of the carriers and we don't charge any handling or packaging fees. The rates we charge are directly from the individual carrier. I cannot find your order, because your name is not listed with the review, but I would think that is a UPS charge going to a residential address, not a USPS charge. Email me your order number and I will look into if for you.
Donya M.
I ordered a pair of safety glasses from VS Eyewear on 8/21/21.. I only had them on a few minutes before taking them off putting them back the original case sending them back a week and half later. After that it’s been the round around to get my back. I need that money back I can pay for another pair my work is willing to pay for half because of the COVID-19 pandemic. It looks like I will be filing a dispute with my credit card company tomorrow 9/2/4/21 to get my money back. I won’t won’t not waste your time or money ordering from them. Not to mention after I used my credit card a few days later it got hacked was used all back East…hmmm!!! I live on the west coast.
Response from VS EyewearSep 23, 2021
You ordered SPECIAL made prescription safety glasses that were made to your specifications and shipped in approximately one week. These glasses are made specifically for you and cannot be used for anyone else. After receiving them, your company decided you can get glasses at a different place, so you want to return these for a full refund. I offered a refund for the frame, but stated there is no refund for the lenses, since they are useless to everyone else but you. We will dispute with your credit card company any chargeback, since it is clearly marked on our web site and definitely a special purchase made specifically for you. Also we received your returned glasses with a copy of the prescription form from your Doctor. We made the glasses to how you filled out the form, the Doctor form is completely different than what was entered when you placed the order. Our site is secure and safe. From my Web Host: Good Afternoon Mike, I've looked into your backend to verify that there isn't a Credit Card Saving Feature on any of your payment methods, which would be the only reason that Credit Cards could get manipulated. I've also made sure that any plugins that could be updated are updated for you. (There are a few that we need to address that don't affect this issue, but will need you to purchase to keep them up to date). Please Note: In case of any compromise that may come from your site, you do have an active SSL which deems your site secure.
Charlton W.
Never again never against neeeeeeeverrrrrrrrrrr
Response from VS EyewearApr 1, 2021
You ordered special made prescription safety sunglasses with a dark tint. We made them up and shipped within a week. You sent the glasses back with no paper work or anything inside the box. We emailed and phoned numerous times with no response from you on what you wanted done with the glasses. Finally you responded saying you need clear lenses. I quoted you a heavily discounted price to make up your glasses and you declined. Sorry but these glasses were made exactly the way you ordered them. It is not like they are a standard item that we can just put back on the shelf, it has the special prescription lenses.
Imy
I had a very bad experience with Vseyewear. I contacted the agent that answer chat online on the official website, during a period of 3 days or so, his name is Mike. Also Have sent emails when the agent was not available for chat. I never received reply to my emails, even if at one time on a chat he requested me to send him information through email, but he never replied. I was requesting a service for radiation protective glasses, that he told me the first time, he can take care of it, the first time I found the price too much expensive while I was just writing that comment, I didn't even finish my sentence, and he did already wrote I am sorry and closed the chat instantaneously! I came back to write to him 2 days later, mentioning that I am willing to go ahead and pay for the service that I needed. I was shocked that he crashed in his reply, saying no we don't offer that service for these glasses and closed the chat right away! I felt I was disrespected, not treated with dignity. It is not like I was begging someone money. I persisted as I was serious about making my request/purchase through the VSEYEWEAR company, I opened another chat. He eventually replied to my messages, said will send me a quote the following day. But he didn't. I contacted him on the afternoon of the following day, and wrote that I am waiting for the quote and ready to pay and ship my glasses that needed a radiation protective lens replacement. He washed in his reply, said he was busy, he didn't yet have the quote and he has to go. And again closed the chat !!! did even wait a second for my reply! We are today 3 days later, and still no reply/no email, no thing from that agent. Really disappointing. I would definitely not recommend such unkind and dismissive service.
Response from VS EyewearMar 22, 2021
I am very sorry about the experience you had with this request and for the delay in getting you your answers. I unfortunately didn't have all the answers you needed and the price. These are special made Lead glasses that my manufacture doesn't work with. I needed and exact price from them and to see if they wanted to do the job. I didn't want you to waste your time and money and send them to us, if my manufacture didn't want to or couldn't make the lens for your frames that are discontinued. I didn't reply to all your requests, because they kept coming and I couldn't get the answer you required. I again apologize and best wishes for your future.