Tina C.
I would give this company zero stars if…
I would give this company zero stars if I could. I ordered two sweaters on Jan 6th and my order has still not been processed. When I sent an email to the “24/7” customer service support group, I was told that this was because one of the sweaters was out of stock. Why this information was not available when I placed the order is beyond me. When I asked if I could have the one sweater that was available shipped now, I was told no. I asked several times when the other sweater would be available, and received no answer. After asking (more than once)for a the order to be cancelled and for full refund of the $109 that I was charged, the “customer support “ group is radio silent. No one has responded after several days. I also asked for a customer service number to call, and none of the representatives who I communicated with, would provide one. Why is a company charging their customers for orders before they are processed and shipped? Why can’t I get a response to my request to cancel the order and refund me? This company needs to be reported to the Better Business Bureau and I will do so. Their support is abysmal and their practice is utterly unacceptable.