Anna B.
Terrible
Terrible! I’ve been charged immediately for the quoted charge which says includes all fees and taxes. Will I have to pay more? Very confusing

Vrbo is a vacation rental platform for booking entire homes, and only entire homes. No shared spaces. No shared hosts. Just one place for you and your group to stay together. Founded in 1995, Vrbo now offers more than 2 million vacation rentals across 190+ countries. From beach houses and cabins to condos and city apartments, Vrbo helps travelers find the right space for trips where privacy, comfort, and connection matter most.What is Vrbo?Vrbo is focused exclusively on entire-home stays, so you book the whole place to yourselves, not a shared room, shared space, or host-occupied home. That matters for travelers who want more privacy, more room, and one home base for family vacations, reunions, and group travel. Vrbo started as Vacation Rentals By Owner and still focuses on helping travelers book entire homes for trips that are better together. Why travelers choose Vrbo Not every trip is best served by a hotel room or a stay with shared spaces. Vrbo is for travelers who want an entire home where they can stay together more comfortably. With a Vrbo vacation rental, travelers can: * stay together under one roof * enjoy privacy with no shared spaces * cook, relax, and connect comfortably * choose a home that fits the way their group wants to travel * spend less time coordinating separate rooms and more time being together That focus is what makes Vrbo different. Unlike platforms that mix shared and private stays, Vrbo is centered on entire homes only. For families and groups, that can mean more privacy, fewer compromises, and more time together. How does Vrbo work?Booking on Vrbo is simple: 1. Search where and when you want to travel 2. Compare vacation rentals, prices, amenities, and reviews 3. Book the entire home that fits your trip Vrbo makes booking feel straightforward, so travelers can spend less time second-guessing and more time looking forward to the trip. Book with confidenceVrbo helps travelers book with confidence through clearer information upfront. Listi
Vrbo (vrbo.com) has 404 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Anna B.
Terrible! I’ve been charged immediately for the quoted charge which says includes all fees and taxes. Will I have to pay more? Very confusing
Anonymous
My booking shows as confirmed, but I keep getting reminders from the Host (= Guest Ready) to confirm payments a previously sent email or they will. Angel the booking. However I never got a link, just the reminder emails. I am confused whether the booking is real or not.
Kate
Wanted to pay full amount but was only charged $118.00 - Kate
Response from VrboOct 22, 2026
Hi Kate, Thank you for your feedback. We understand your concern about wanting to pay the full amount but only being charged $118.00. Thanks for sharing your experience. Feedback is important to us, and we will consider it as we continue improving our products and services. If you need any additional help, please contact us at help.vrbo.com/contact. Thank you, Review Resolutions Team Expedia Group
clare H.
We booked with free cancellation & "you will not be charged yet"but the full charge appeared immediately on the credit card. The hotel says they have no input. Please advise
Response from VrboOct 22, 2026
Hi Clare, Thank you for your feedback. We understand your concern about selecting free cancellation and “you will not be charged yet,” but seeing the full amount appear on your credit card. Our team will look into it and will contact you shortly. Thank you, Review Resolutions Team Expedia Group
Nancy
I am cdn - I booked a cdn place in Ontario and the fees quoted were in cdn dollars. When I booked the fees charged to my cdn card are in US dollars. This is unacceptable.
Response from VrboOct 22, 2026
Hi Nancy, Thank you for sharing your feedback. We understand your concern about being quoted in CAD for an Ontario booking but then being charged in USD on your card, and how important it is for the currency shown at checkout to match what’s billed. We can see that you’ve already been in contact with our support team. If you need any additional help, please contact us at help.vrbo.com/contact. Thank you, Review Resolutions Team Expedia Group
michael
owner cancelled reservation just after it had been confirmed
Joan
First time that I use VRBO and the owner asks me to cancel because his place is not ready- I am very upset
Response from VrboOct 15, 2026
Hi Joan, Thank you for sharing your feedback. We understand your concern about being asked to cancel your booking because the property wasn’t ready. Our team will look into this and will contact you shortly. Thank you, Review Resolutions Team Expedia Group
Barry P.
⭐ ONE STAR — VRBO: Absolutely Disgraceful Customer Service My experience with VRBO has been nothing short of appalling. A deposit that was explicitly advertised as FULLY REFUNDABLE has not been returned. How can a company expect customers to trust its booking policies when it fails to honor something as basic as a promised refund? This is not a complicated issue. A refundable deposit means exactly that: THE MONEY IS SUPPOSED TO BE REFUNDED. VRBO’s handling of this matter demonstrates a shocking disregard for customer trust, accountability, and basic business ethics. Customers should not have to fight to recover money they were clearly entitled to receive. I strongly caution anyone considering VRBO to think twice before trusting this company with their money. A booking platform is only as trustworthy as its willingness to honor its financial commitments. Absolutely unacceptable. I will not use VRBO again and cannot recommend it to anyone.
Response from VrboOct 8, 2026
Hi Barry, Thank you for sharing your feedback. We understand your concern regarding a deposit that was advertised as fully refundable and has not yet been returned. We’d like to look into this further for you. We’ll contact you privately to request the information needed to locate your booking. Please don’t share personal or booking information here publicly. Thank you, Review Resolutions Team Expedia Group