VR Speed FactoryReviews of vr-speed.com

DO NOT DO BUSINESS WITH THEM. VRSF IS FULL OF BS. Bought an intercooler that was out of stock via affirm (loan). But made the wrong purchase, so I contacted VRSF directly to let them know SAME DAY AFTER I MADE THE PURCHASE. About 1 week later, I get an email saying my order has been shipped. Later that day, I get another email from customer support telling me since it’s been shipped already, I’d have to return the item. Ok... I waited for the item to get here and then returned it with the return label Tiago provided me with. Item returned less than a week back to VRSF. Waited about a week for the refund until I finally contacted their customer support again (I hate doing this because nothing ever gets done). They tell me same BS saying they need to confirm that it’s returned. So at this point, about 2 months have passed and I have 0 items and a full affirm balance of $900. I contact customer support once again (probably the 10th time because you will not hear from them again unless you make a new ticket). Tiago tells me that the item is too old to refund, and I’d need to contact affirm for a refund. Lol ok, I contacted affirm same day, now they tell me I need to contact VRSF because only they can confirm it. As I’m typing this, I still have no refund or items and 3 months have passed. And with how VRSF customer support is, I don’t expect to get a refund until AT LEAST another month.

Been waiting for n55 5" intercooler for a couple of months now.. When I ordered it was suppose to be in stock but shortly after it went to expected to be in stock at this date.. That date has been pushed back several times now. Which tells me they don't build the intercooler in house and are having supply issues which means possible different vendor. Which means the quality more than likely will change.. Anyways they need to get their stuff together, unprofessional. If you have a in stock date, that should be your word. If you unsure when it will be in stock don't put up a in stock date!

Ordered an intercooler from them which took 3-4 months to arrive, fine, I waited. I then needed to order an additional silicon elbow which claimed to be in stock. Well, its been 4 months and maybe 10 emails with automated BS replies. Promise after promise and nothing. I still have no idea if I'm getting my part, luckily my car is in storage. I will never order from them again. Intercooler was also mediocre quality at best, definitely Chinese made. Again, I will never order from them again, I gave them countless chances, even stating so in my emails, being nothing but understanding of "things happens". I was patient for a whole 7-8 months between both parts and got nothing but very lousy customer service, pretty much "I'll get to it when I feel like it". Utter nonsense.

blew my chargepipe the day before, i then ordered a new one from vrsf.... Ordered a month ago, whilst the chargepipes were in stock there and i have no idea where it is or when i’m even going to get it. i have contacted them about this and i have no answer... i ordered a downpipe from them and it came in 3 days, i think that’s great but where is my chargepipe... i need it for my car.

Customer service is non existent, Told parts will come one day then theyre pushed out 4 weeks. Cannot get a straight answer or timely response from their customer service team.

Don't do business with VRSF, plain and simple. I worked at a parts store like ECS in Australia and they were recently a dealer for VRSF. Some of the staff knew Tiago (the owner of VRSF) personally, they went way back to when his "warehouse" was at the back of his house. Since day one of being an established dealer things were going downhill. It started (and still continued to this very day) with poor logistics handling and damaged parcels becoming a common occurrence, we have actually had to repackage items and in some severe cases replace items which were damaged from handling. VRSF's fault? maybe, we don't know what their packers are like. Maybe it was the logistics companies, who knows, but all we know is that over the 6 months we have dealt with VRSF, it was never addressed. Then the failures of commitment to small things. We were told by Tiago that we would be added to the website, would benefit him as much as us right? Given the site has no Australian preferred dealers thus leaving Australian customers feeling, what I would say left out. Anyway, 3 months passed, reassured it would be done, it never was. This behaviour was a sign of what's to come. The lack of communication. You'd think that as a dealer, above all types of customers, we would be informed if parts went out of stock, would not be included in consignments, would be packaged in with other parts in the same box (had an instance where a customer was sent 3 additional items because they were crammed into his box that was sized specificlly for his order which we had to end up tracking down thanks to no help of VRSF or Tiago, all for the sake of saving on shipping) and many, many other things like that. but no, think again! The closest thing we had to an indication that an item was out of stock was when one of the packers from VRSF put a pen line through an item on the packing slip... That's right... a pen line.... We had tens of thousands of dollars worth of orders literally up in the air, understandably disgruntled customers and speedshops which we were left to answer. What could we even say to them? We had nothing.. We've had it, we had no other choice but to be direct in putting forward these issues to Tiago. After numerous attempts of being the nice guy, we had to be blunt, what was going on was not only affecting our reputation and VRSF's, it was crippling us financially. To the point of contemplating closure. And so the "war of words" (not literally, we were very professional and maintained a respectable manner) began. Sidestep after sidestep from Tiago, being told that we need to keep better track of our purchases, we have to provide almost impossible pieces of information to back our claims, we had to email directly from the account we made purchases from, petty things, very petty things. No acknowledgement of the issues and no offer of a resolve, until finally. He "had it" with us, revoked our wholesale account, processed numerous refunds without being told prior (still yet to receive refunds for over $7,000 worth of orders made) and essentially told to f&*k off. It get's better. The excuse for being shunned? We're selling other brands which are a conflict of interest. That's right, according to Tiago, a parts store (us) cannot sell more than one brand... What a lame excuse, but a valid one in his eyes to run away from a problem that not only we are facing, thousands of other consumers are too (see the forums) Side note: Why does, say, ECS have an account with VRSF to sell parts since they also sell direct competitor parts?? Anyone got an answer for that?? The aftermath. We're out of pocket and our customers are angry. Angry at us? No. Angry at VRSF. We haven't kept quiet about this, we've told our customers and shown them what we have had to deal with and where things are at and well.. It's not looking good for VRSF. Yes we are in the midst of a pandemic and seasonal disasters have occurred in the state of which VRSF operates (Florida) I get that, but the way VRSF has handled it... far from professional. AVOID THEM.

This company is not worth it and do not keep up with their words. Customer service is non existent. They will have parts listed as available on their website, take your money and youll have to wait to get what you ordered. I had a defective part from them and they advised me to purchased a replacement and ship the deffective one back and they will refund me once they receive the defective one back. I have done exactly that. Shipped the return package back using the return label provided by them and it was received and also signed by them. Three weeks later I havent heard from them nor received my refund.

Absolute joke of a company. Claim to be one of the best far from it. Been waiting for months for my parts like alot of other people. Need my parts asap and my car is off road till I get them. They claim to be moving premises but have kept taking orders as if they could keep up with demand. All they have done is make hundreds of people absolutely hate this company. What a joke.