VR Speed FactoryReviews of vr-speed.com

If I could put 0 stars, I would. Horrible customer service, they send products they think work, not what you request. Oh, and they apparently will not refund for the error they make.

I am extremely disappointed with my recent experience with VRSF. I purchased a catted downpipe from your company based on the positive feedback I had seen, and unfortunately, it has been a very frustrating process. I placed my order and provided all the necessary information, including my address and mobile number. However, VRSF provided the shipping company with an incorrect mobile number, which resulted in my package being returned to the sender after it reached my country. I attempted to contact your customer service department, but I was unable to reach anyone by phone. I was directed to your website contact page, but my messages and emails have gone unanswered. To make matters worse, after more than one month of waiting, I received a partial refund, and $200 of my money was withheld. Instead of resolving the issue by apologizing and reshipping my order, VRSF has essentially taken my money. VRSF's handling of this situation has been unacceptable. The combination of incorrect shipping information, lack of customer support, and financial loss has left me very dissatisfied. I will be sharing my experience with others to make sure they are aware of the potential issues with ordering from your company. I hope you will take this feedback seriously and work to improve your processes.

Our son was so excited to put this on his car, we took it to the muffler shop only to find out it is not CA compliant. We are not happy at all as now we have to pay shipping fees and restocking fees to send it back. If you know a product is not compliant in a state, why sell it to someone in that state. It will be about $550 dollars down the drain after it is said and done. We’re not happy at all, this is bad business practice. We would have loved if it worked out.

I bought a downpipe from here but changed my mind before the product arrived and decided to send it back without opening it. I created a return request via e-mail. They said they would charge a 20% or 25% restock fee. Think twice before buying anything from here. I will never buy anything again.

Customer service doesn’t exist. Unable to talk to a live human on the phone. Company communicates solely via email. First time customer and will never do business with them again! Tried to cancel order and was denied although order never left their facility. Tried to get some sort of return fee waived and was told all major companies do the same thing. Company just wants to take your money. Received my catted down pipe but will probably take it to a scrap metal shop rather than sell or gift it away. Will not recommend this company to anyone. Will file a report with the BBB.

Awful customer service, I bought a downpipe for my b48, and they didn't upfront provide the details needed. Apparently it required previous mods to open the space for the downpipe in the smallest font possible. (This if the first downpipe I've ever had need that) The email responses are extremely rude, and overall poor and disrespectful. They then expect a 25% packing fee? On a $300 downpipe? Then they want shipping, and then they want the shipping from our side? Then even when all that happens, they expect us to wait for a yes or a no whether they can take it or not? Then if it gets denied we have to pay another fee for their delivery? This place is an actual joke, and can only be returned after a month even when completely factory new and untouched. Ironic it's only a month when it takes two to three weeks of consistent delaying on the shipping, not even enough time to realize if the part is good or not.

Poor customer service. Packaging was delivered damaged and when opened it had become apparent that all the tips and back box were badly scratched and dented. Just the tips them selfs were packed in a bag together loosely with no foam or protected, they were hitting each other during transport complete lack of care. Description states “ We include a lifetime warranty as well as our “No Hassle” satisfaction guarantee” don’t believe it, I’ve been offered 5% of my money back and when I replied saying I don’t want 5% back just send me replacement tips it’s as if they have fallen off the face of the planet… no response…

I spent weeks trying to receive $30 gaskets, only for vrsf to email me the same response that didn’t help me at all. I emailed them about 7 times after they had lost the package. The first email told me it’ll take a couple of days then the next email told me 14 days. I had lost patience at this point and just asked for a refund as I would just buy oem ones that would only take a couple of days to arrive, only for them to email me back saying they can’t give me a refund for $30 gaskets even though they lost the package.