VponsaleReviews of vponsale.com

I have never had such a horrible experience and I still haven't even received my dresses. The customer service with this company is the worst. Trying to contact them is almost impossible, and when you do they just apologize and lie to you... I was given so many stories about where a supervisor was and then they just put someone on the phone that promised that my dresses would be here by April 10th. A lie... Don't order from this company if you need quality products in a timely manner, they won't deliver...

wrong dress sent... colour , style and size. After days of emails and phone calls they eventually replied and asked if I could send dress back as they sent my dress elsewhere. Sent dress back to china at a cost of £17 still havnt had a refund made a claim with paypal, their response was I can have my money back if I cancelled the claim with paypal! Do not use...

After placing an order with this company there was an issue with shipping, which was our fault. After finding this out and attempting to work out a solution this company was beyond rude. I will never deal with this company again because it fails to understand the simple basics of customer service. I don't expect much from a company but when a company is out right rude it is beyond tolerable. I sincerely hope that if you deal with them you have no issues because if something does go wrong, and from reviewing various websites it seems to happen often, you can expect the worst service from them.

awful service, unhelpful staff ordered 4 bridemaids dresses, 17 weeks ago after countless emails and messups they then email me saying due to the new year my dresses wont b here till 2 days before my wedding. which would take the total up to 5 months waiting.....how many emails with the exact measurements does it take......utterly useless avoid liek the plague try on ebay theres a beuatiful shop that sells the same dress in the uk for 1/4 of the price and guess what they r helpful!!!!! awfful awfgul awful company

I ordered 3 sample colours so i could pick the right shade for my bridesmaids dresses and im so glad i did as there is no way that im actually going to be ordering the dresses!! I ordered the samples on the 1st September and was told they would be with me within 5 days, well today is the 16th and i still dont have them. VP onsale were so unhelpful, asking me to go to the fed ex depo to pick them up which is over 2 hours from where I live. Advising them of this they were uninterested and just continued to tell me to pick them up myself. In the end they gave me the number for fed ex who advised the package took longer to clear customs and will be delivered next week. Surely they could have found this out and told me themselves. Do not order from this company theyre useless!!!

See excerpt from this customer service nightmare... Bridesmaid: Is your office location in NYC or China? VPOnSale: we are in China:) Bridesmaid: i tried to call the office line and no one ever picks up. is there any way I can speak to someone in person? VPOnSale: you can talk with me here:) Bridesmaid: i placed an order for a bridesmaid dress and it is too small VPOnSale: To show our sincerity, we will give you 40% refund as compensation at most, and send some cloth to you, you can ask a dress maker to alter the dress for you. What's your opinion? Or you can ask the dress maker to alter the dress to lace up. we have sent email to you,please check it Bridesmaid: I did provide my custom measurements, however, i measured the bust of the dress and it is a 31-32. My request was for a 35. I'm just really anxious because that was not the size that I requested. VPOnSale: yes,we have checked it is 35inches Bridesmaid: other than a 40% discount, is there any way you guys can help me out further, so I don't walk away with such a bad experience? it is not 35 inches, i have a picture of tape measure around bust of dress. it reads 31-32 (most). i am a 35C (bra size) in the US VPOnSale: we can send some material to you to let you make the change Bridesmaid: is there any way you can express mail that to me??? VPOnSale: yes,we have sent email to you Bridesmaid: it does not state the delivery speed though... if I can get it mailed to me express because many tailors here need to work on dress ahead of time VPOnSale: about 1week you can get your material Bridesmaid: I just don't understand how you are telling me it is 35 inches in bust, but i measured it and it is 31-32 Bridesmaid: So, my question to you is: You gave the factory measurements of 35" However, I am telling you, with proof in the photo and in my email that the bust is 31-32. VPOnSale: we have checked the issue with our factory,it is indeed 35inches Bridesmaid: so, the factory never makes mistakes? VPOnSale: yes, please trust us Bridesmaid: I want to trust you. but my dress is not 35". i wish you would trust me as a customer VPOnSale: we have now agree to give you 40% refund and send some material to you we want to let you know that we want to solve this issue to you Bridesmaid: this whole experience has been horrendous. i am just frustrated at this whole transaction.

I paid for our wedding invitations from vponsale.com online on June 11, 2011 & did not receve them until today, July 19! This marks the end of a drawn-out ordeal of unanswered questions & continuously sloppy service. Once a vponsale rep called us at 10:10 pm (woke me up), then it took 45 minutes for the employee to understand that we needed to have the proofs printed on paper & sent to our physical address- a flaw in my computer's software prevented us from accessing the attachments of the proofs via email.The reason I rate them one star instead of none is because the cards are elegant & attractive.

Writing as a very angry dissatisfied customer of this absolute joke of a company. After trying many many times to SPEAK to a member of staff, even throughout the night as their advertised opening hours are 1am-9am being in China, not once did anyone pick up. The online chat service is a sham. Now to the actual dresses. I ordered 6 bridesmaids dresses, Firecracker colour with a flower shoulder detail, 3 different sizes. When they arrived, they were packed in a bin bag that had been celo-taped ridiculously tight, not a great first impression. The first thing i noticed was that the dresses were not the firecracker colour i had ordered but bright orange. I then started to look for the sizes (1 size 10, 3 size 12's and 1 size 14) i realised that none of the dresses had size labels on them. So after trying on each individual dress to try and guess the sizes, it quickly become apparent that none of the dresses were the same in size. I would say i have an 8, a size 10, a size 11 (if that existed) etc etc... Also, to make matters worse, not only were the flower details all different looking, the petals had strings of glue coming of them and some were even falling off. The satin waistbands had staple holes in them and the lining of the dress was horrid. I have asked for a refund, to which they have refused. This is supposed to be a pleasant experience and they have caused me nothing but upset. I RECOMMEND THAT YOU DO NOT ORDER FROM THIS COMPANY. "