Tommy B.
Vouch's billing is invisible
Vouch's billing is invisible to the customer. Our portal's Billing page has never shown a balance, and still says billing history will "appear here soon." I reported that in April 2026. In August our premium had gone unpaid and our coverage was affected, and I only found out by email, with no carrier named and no amount owed. The follow-up was three unlabeled payment links with the amounts hidden in the URLs and a typo in the first line. Support is a shared inbox with no accountable owner. The policy documents are fine. Everything around them is not.




