Vortex OpticsReviews of vortexoptics.com

I recently returned a viper red dot (VRD-6) for warranty service. This sight was 2-3 years old when returned. Less than two weeks later I received a letter saying that the sight could not be repaired (broken lens) and along with the letter was a brand new replacement. How can you beat customer service like this? The answer, you can't! I have several Vortex products and will never buy another brand. Thank you!!

The best customer support and warranty experience that I have experienced. I now own a lot of their products as, for example, their binoculars, are much better value and quality. When I had an issue with a pair, I called in. They had a real person answer, that person solved my problem WAY better than I expected. They are the most trustworthy company in the business.

If I could leave ten stars I would. I purchased the Fury HD range finding binoculars which are amazing quality. After using the binoculars only a few times they accidentally fell off the back of my son's 4-wheeler they were ran over, broke into two pieces, and had one smashed eyepiece. I contacted Vortex and they literally paid for me to ship the damaged product to Vortex for repair. After they deemed the $1500 binoculars too damaged to repair they sent me a brand new pair of the the Fury HD's under their VIP warranty program. This may be the best company I have ever purchased a product from that actually supports their customers. Almost like getting free insurance with every purchase. I recommend this company highly and will be buying Vortex products at every future opportunity. Thanks Vortex!!!!

My experience is similar to Josh's. I've had my binoculars for about 12 years. When I pulled them out of the case a couple of weeks ago, an eye piece just came off. I called and they sent a mailing label. Three days ago I received a call from a very courteous lady who said the binocs couldn't be repaired. My heart sank. I'm going through some financial challenges right now and cannot afford to replace them. She told me they would be sending a new pair of HD binocs out to me. Wow! They're now in transit. Unbelievable customer service in this day. What more could you ask??

By far the best customer service experience I’ve ever had. I had an old pair of vortex binos (probably close to 10 years old) and the eye piece came off. I went to the website to see what the warranty was like. I started a chat and within 5 minutes I had an email with all the directions I needed for returning them plus the paid postage. I had my binos in the mail literally one hour after the first chat message I sent. Five days later I had a brand new pair of binos. First class company all the way. I already have multiple vortex scopes, binos, and range finders but this definitely cemented me as a customer for life.

When a company consistently exhibits great customer service, they deserve to be recognized by their customers. Twice I have reached out to Vortex customer service for minor replacement parts (one of which was my fault--lost turret caps) and in both cases, Vortex responded quickly and sent replacement parts at no charge, even after I offered to pay for the items I lost. Really a great example of a company that cares about taking care of their customers, and they've earned my future business as a result.

I stupidly left cheap Costco AAA batteries in my stored Vortex optics and the batteries corroded. One was a Spitfire and the other a SPARC. Vortex sent me return labels for each and once they determined neither optic could be repaired, they sent me brand new replacements free of charge under their warranty program. I having been shopping for a long range scope for my 6.5 Creedmoor. I had narrowed down the options to a Vortex Viper PTS and one other. After this experience it will definitely be a Vortex. I highly recommend you use lithium batteries not cheap Costco batteries in your optics.

My Vortex Razor HD spotting scope slid off its tripod when I was trying to put it on. It fell onto the gravel and the scope split into two parts at the middle joint. Although it came apart at a joint that had screws holding it together, there was no way to reattach the parts without getting into the interior of the scope. So I mailed it to Vortex hoping they could repair it. They sent me a brand new replacement. My scope was about 10 years old. I work for a small nonprofit and use my own scope a lot for work. I can't thank Vortex enough for their great warranty and customer service.