Vortex OpticsReviews of vortexoptics.com

Apart from the fact that my Ranger works far above the chinese devices I bought at first, I have been surprised by the excellence of the after sale service. As if the brand considered a customer as valuable long after he has paid.

This is a review I've been looking forward to making. This company- from their product to their customer service - is exceptional. I bought a Vortex Razor spotting scope about 4yrs ago and the quality of the product for its cost point firstly is exceptional. It really has taken my birding to the next level. I then lost a lens cap and was struggling to find a replacement online, so I contacted the Vortex customer care team and Tony got back to me super promptly, asked for my home address and mailed me a replacement lens cap, no questions asked! The lens cap has just arrived and I'm super grateful for it. I've bought my wife now a pair Vortex Diamondback binoculars of which she is super happy with. I can't recommend this product enough!

I own two Vortex monovulars, the Vortex Optics Recon R/T 15x50 Tactical Scope Monocular and the Vortex Optics Solo R/T 8x36 Monocular. I was born with one eye far sighed and the other eye near sighted, which means I can’t use binoculars. Monoculars are the only game in town for me. I live on a boat and travel on/about 6000 miles a year and needed a monocular so I got the Solo. LOVED that so I got the Recon. Both are solid and very dependable. but thats not why I am writing now. I needed a new clip for my Recon so I asked VortexOptics via their customer service online for information on how to buy a new one. With NO QUESTIONS ASKED, they sent me one for free. During the conversation, I also asked the size of a replacement bolt (tiny bolt). The also sent that no questions asked. I have been around a minute, and I dont think I have ever seen finer customer service. The fact that the customer service is attached to exceptional product makes it even better!!!

Bought my wife (a serious deer hunter) a pair of vortex optics 4 years ago. Something was wrong with the from the start. Thinking they were damaged during shipping. Couldn’t focus both eyes. Busy with young kids and life , After 4 years finally called them. Gentlemen that answered the phone (mind you I didn’t wait longer than 10 seconds) emailed a shipping label. 10 days later we had a new set of binoculars!!! Made in the USA!!! Best feeling doing business local. From Northern Ohio to Wisconsin. Love the service and response!!!!

Very best warranty around. Absolutely NO hassle. They stand behind their products. Give this company your business. You won't regret it.

FANTASTIC WARRANTY AND CUSTOMER SERVICE. I have several Vortex scopes and rangefinders, and they are a great value at each price point. My 8(?) year old Ranger 1300 rangefinder wouldn't turn on with a new battery this past season, and I finally sent it in for repair. Their email updates were timely, and since it wouldn't repair, they sent me a new Viper HD3000 rangefinder! Fantastic. Who else would do that?

I called vortex and I ask how I can get some optics for service. The guy answer the phone says I can help you with that. I told him about the items I need it service and he say let me send you an label, he emailed me an label. I send a scope, a 8x42, 15x50 and my spoting scope. About 1 week later I got an email that my binoculars are not repairable so they send me 2 new pairs 2 weeks after that I send my tripod for service. All this services cost me ZERO the customer service Vortex has is beyond EXCELLENT. I'm so pleased THANK YOU SO MUCH.

I managed to stupidly lose the turret caps from my Crossfire. I emailed them to see if I could purchase them somewhere in the UK. They immediately answered and posted me two out from the US. Couldn't believe it, here in the UK I'm use to abysmal customer service. I know I'm just doing airsoft/milsim but couldn't recommend them more.