Von BaerReviews of vonbaer.com

Really bad quality. Not worth the money. They uprise the price massively one day and then take it down another. Don’t be fooled by the webside design and logo, it’s not quality.

I was waiting for the restock on 31.aug on the handbag, but when I checked on the day it was changed to 31.oct, and the price is increased to 900$, originally being 700$. I’ve waited a long time to get a quality handbag instead of buying from another store, so it was kinda disappointing… Trying to send email to the company and got a notice back saying the email did not go through and will be sendt back to sender. Edit: After entering the website again the price is 1000$ and even longer waiting time. After reading other people’s review I saw that the quality isn’t as good as described, not only have they increased the price 300$ more, their email still don’t work as for questions or returns. I don’t think you can return anything without a hassle. Later I get a notification that my review got flagged by the company as containing defamatory content which is shocking. I don’t mean to spread hate, I’m simply honest. It makes me sad that they don’t take ownership of false advertisement and pure scam. I thought trustpilot would be a place of honestly to customers, but Vonbaer only want fake satisfied reviews.

I purchased a bag from Von Baer that arrived with clear and unacceptable defects. I took photos immediately upon unboxing and shared them with customer support. They sent a replacement, but unfortunately, it also arrived with visible issues — including problems with the leather and metal parts. The defects, especially in the metal components, were clearly manufacturing-related, not caused by misuse. Yet the support team appeared unwilling to acknowledge this, which made the situation even more frustrating. To make matters worse, the support team went as far as to accuse me of dishonesty, implying that I had fabricated or exaggerated the defects. This was deeply insulting, especially considering I submitted clear, time-stamped photos taken right out of the box. Rather than taking accountability, they shifted the blame and treated me with suspicion. It has now been over two weeks since I began trying to return the second defective bag, and the issue remains unresolved. I was told that there were videos showing the bag in perfect condition before shipping — yet none of those videos were ever shared with me. Instead, I received only a few photos of the packaging and one distant image of the bag, where the flaws were impossible to see. Their responses were slow and filled with vague explanations about "quality control" that did not reflect the actual condition of the items I received. While the first bag was in worse condition, that does not make the second acceptable — it was still poor quality. For the high price I paid, I could have easily purchased a far better bag elsewhere. This entire experience has been exhausting, frustrating, and disappointing. I’m sharing my experience to help other customers make an informed decision. To Von Baer – 7 July It is incredibly disappointing that after everything, you are now refusing to refund my payment and also refusing to return the bag. This is unethical, unprofessional, and deeply unfair. Every time I try to leave an honest comment to warn others, you delete it. That is not transparency — it’s a deliberate attempt to silence the truth. You are presenting your products as premium quality when they clearly are not. Despite all of this, as of 6 August, the issue remains unresolved. Shockingly, instead of offering a refund, they proposed sending me a third bag. That in itself says a lot — if the second replacement wasn’t good enough, why offer a third? This feels more like an attempt to deflect responsibility than a real solution. From the very beginning, I was clear: I want to return both bags and get my money back. But to my surprise, I discovered — only after insisting on a refund — that there's a hidden clause buried in the long version of their return policy, which is not obvious at all during checkout. I originally assumed a refund would go back to my original payment method, but instead, I was told that refunds are only issued as store credit. This is not only misleading but also completely unreasonable, especially when both products were defective. Updated Review – September 19, 2025: The company continues to accuse me of lying instead of taking responsibility for the poor quality of their products. Dealing with them has been an absolute nightmare for any customer. To clarify: the photos I provided were taken immediately upon opening the box. Do they seriously expect me to record a full video every time I unbox an item just to avoid being accused of lying? I must reiterate — the real issue is the poor quality of their products, and as you can see from their responses, I honestly don’t know what’s worse: the products themselves or their customer service.

I received a beautiful washington Von Baer wallet as a gift. Unfortunately, it was too large for me and I was unable to exchange/return since they only have a 14 day window. I had all the original packaging and offered to send so they could verify the "newness". When I asked "if there was anything else I could do or if the item was trash" the chat deleted itself with no further response. I'm appalled that such a high end item would have such bad customer service. I will not be purchasing or recommend purchasing gifts from them to anyone. Be cautious if you aren't purchasing for yourself or if you are, that you return/exchange within the 14 day window. I'd like to see more reviews about how hard it actually is to return/exchange their products.

Scammy returns that cost you a ton of money. Says handmade in Italy but returned to Estonia? Ha