Vonage for Home | United StatesReviews of vonageforhome.com

I was one of the first Vonage customers and loved them. I took Vonage to 4 different states in 14 years. You can use it anywhere, motels, hotels, anywhere you get Wi-Fi. I moved 6 months ago to Colorado and couldn't get Wi-Fi in the mountains. I finally called them regrettably having to cancel my 14 year plus account. No problem, they canceled me and were refunding my last payment. BUT NO!!!!! I JUST GOT CHARGED AGAIN!!!!! I called immediately and after being transferred 3 times talking to morons who don't speak English i was told there was no record of calling them. One: Was not getting my refund. Two: They were charging me for this month even though it was 2 days into the month. Three: They claimed there was no record I called. After being transferred again 3 times from one idiot to the next I finally spoke with someone who had a ounce of sense. She didn't want to do anything until I threatened to go on Facebook and Twitter to my thousands of followers and tell them how Vonage has sunk to a third world company. They didn't give me my previous month autopay back as previously promised but did reverse the current monthly charges. I do not recommend Vonage anymore. They have become useless.

Have had Vonage for five years and the price has more than doubled. Since everyone I know and all my accounts have this number, I decided to port my Vonage number to a mobile provider for more features and less cost. Vonage is refusing to give a FOC (Firm Order Commitment) for my number to go to the new carrier. After three weeks of nonsense; giving me the runaround with scripted non-answers in heavy Urdu accented English; a broken chat button on my login page; a cancellation number 866-243-4357 that is "invalid"; and six broken promises to respond to me by email. I am done with this company holding my number hostage, I filed a complaint with the FCC today. You can always distinguish an incompetent from a criminal by the way their "bungling" always lands in their favor and not yours.

I'm still on hold trying to cancel my account. He keeps delaying, and making it sound like its some great bargain. Still on hold keeps telling me... incredibly sneaky, wants to take advantage of me, they keep charging for Vonage to my bank account, but I haven't used it in over 18 months!