Vonage for Home | United StatesReviews of vonageforhome.com

An absolute disgrace of a company. No way for you to talk to anyone with authority no matter how many times you call / email / chat. They say their porting department is "offline". All you can talk to is reps in India who can't do anything except apologize and "open tickets" that stay open forever and don't go anywhere. They have wasted my time for 23 days trying to do a simple number porting from Verizon. Super frustrating. Don't waste your time with Vonage please.

I got this VOIP service because they were supposed to have the best customer service. I got my equipment and there was an issue with it having to be hardwired and not having wifi so I called customer service. They couldn't help me with the issue so I asked to be transferred to cancel my account. They then proceeded to hang up on me 4 times. They finally got my account canceled but they were either purposely disconnecting me or vonage drops a whole lot of calls.

I was a client for 10+ years, and VONAGE sent me to collection instead of calling me for the LAST statement due after I sent my product back in time. THIS IS A DISGRACE, they never called me.

After almost 2 decades I called to cancel my service, on 12/22/2022. My annual payment was made the first week of December, automatically. After talking to the rep in India, I was told my refund would be credited back to my credit card in 5-7 business days. I never received it. Called yesterday, 01/04/2023 and was told that she’ll process the refund and it will take 5-7 business days. I will now contact the credit card company and dispute the charge. I also requested a transfer to customer service in the US, and she said there wasn’t one. Will be filing a formal complaint with the FCC, also.

I have been with Vonage for over 10 years. The first few years things followed a tolerable pattern. But for the last 5 years every month i am blocked from accessing international calls. i report it and after they so called "fix it" It holds for a few calls or less and then goes right back to not being able to call Chile. I get charged a lot of money which keeps being jacked up higher and higher yet i can't make international calls to Chile landline or cell numbers. Land lines are supposed to be free calls and that is why i can't make those calls. Calling cells are semi expensive when my phone is set so i can make ANY INTERNATIUONAL CALLS AT ALL. Again this month ther is a need to make an urgent call to Chile and i a am not able to do that! Oh they give me a $5.00 credit every once in a while for all the hell i am put through. Such generous nonsense!

I want to talk with sister in Slovenia. The answer is that the phone # is invalid. This started in April. I phone to Vonage many many times. I had to wait long time usually about a week that they "repair". It work few day - last time two days - and again does not work. I can not get the connection. Today I phoned again, the service said that on Saturday and Sunday they do not work and they will repair in two days. I was promised this many many times, but in three months I am at the same problem. But the bill is not missing!!! Please tell me if you can provide the service, or I have to look for service at other place!

My experience with Vonage has been horrible. For over one month after many wasted hours on hold and numerous emails, they have not been able to get my number to work at my place and keep threatening to give me some other number which is unacceptable. Service people have had me rebooting numerous times and that is not the issue. I have sent them screen shots of my previous providers bill and through their incompetence they have not been able to get my number transferred, yet they keep billing me for a service I do not have.

I started vonage accidentally using my fathers credit card we have the same name. He cancelled the credit card and they called me to charge and I told them not to charge me that moment they charged the new card anyway. I called them back and told them they fraudulently charged my card and they said to cancel the account they would charge me 120.00 termination fee. I told them any charge to my dads card will be fraudulent. Even though they new this and just charged his for another month they charged him 120.00 dollars knowing it was not my card. Im calling the bank. This company has no problem commiting fraud.