Vonage for Home | United StatesReviews of vonageforhome.com

There REALLY needs to be a "ZERO STAR" option! Vonage home deserves less that a ZERO rating but ZERO would be better than having to give them even one star, they don't deserve! Outsourcing all "help" calls to the worst call center I have every had the misfortune to have to deal with. Wasting over 6 hours of my time, offered zero help from the worst trained, most incompetent staff "on the planet", supervisors included. What you can expect of you are foolish enough to attempt to use them to provide your VoIP 1) Web enrollment is very "glitched", the sign up process does not flow well, misses important steps like signing their "LOA" which is needed to transfer (port) you existing phone number to vonage. It took several calls over a week for the "help staff" for discover this error the promise over and over to fix it in "24 to 48 hours" ( they repeat this time frame for EVER issue's resolution, over and over) 2) Help staff can only create a "ticket" which the have to forward to "Tech at vonage" thus slowing the process of help to a crawl. 3) help staff are very wordy with apologizing, constantly and annoyingly.... "I'm so very, very sorry,I promise I will help, I understand and I will take care of this immediately.... BLAH, BLAH, BLAH! . I had enough after weeks of my phone number never being "ported" and help blaming my former provider. My former provider was very helpful, provided the real reason my number hadn't been ported, vonage didn't send it to them for 9 days, when the form did show up it had incorrect info on it and each re-submit contained even more incorrect info and they tried to blame me for their mistakes and could not figure out a solution but said "we will fix this is 24 to 48 hours) (help and supervisors disputed all this). 4 days later I insisted on end this and a refund. I could go on and on but I've wasted enough time dealing with vonage.

Signed for Vonage on April, currently almost June and unable to have my phone number ported, called several times and each time they are not able to get the porting number right.

I rated one star becoz there was nothing less than that… Worst Customer Service .. You have no option to cancel thw service than calling them… its cheating by dropping my cancellation call.. and then charging my account for the months that I did even open the package they sent. If you choose this service be prepared for a lot of headache

NEVER RECEIVED EMAIL. PLEASE RESEND I Still don’t know,where Vonage wants me to reply. They keep on asking me to reply but do not refund. I’ve been a Vonage customer for 16 years. They overcharged me $526 since February and they have been telling since then they are going to refund. I have called many times and spent hours on the phone with them, and still no refund. Beware, it has become risky to be their customer and even riskier to have them on automatic payment.

Since ATT disconnected my traditional landline without my authorization and entered me into the VOIP phase which is suppose to be the new era for the city of Detroit, I have been disgusted in the performance, and the reliability, and the comfort I should have with feeling safe that my phone has a dial tone no matter what the weather looks like. Once I found out ATT had made the switch without my knowledge I hit the roof , made several complaints and they never came back out to replace my traditional line. VOIP phone in my opinion are NOT safe in anyone's home, if your power source is gone you have no way of reaching out for help. I have been for the last 2 years been writing to the Attorney General, BBB, our State Rep., to please let us take a vote on the Traditional landline vs VOIP and to not just let the switch take place. VOIP is not safe or reliable for our seniors, our children, for me, for NO ONE. You never know when you're gonna pick your phone up or it's just not ringing because it doesn't have a connection ?

I have spent hours on the phone trying to get messages from my phone. I have talked to supervisors, nothing gets fixed. Don't believe all the 5 star reviews

I have been Vonage customer for over 15 years. I moved to Hong Kong 12 years earlier. My credit card on record expired after 12 years and by the time I got to know my Vonage service was suspended (I barely used Vonage service). They suspended the services and I cannot make any calls to my credit card company to resolve and now Vonage is asking me to pay for the services for the suspended months also. Means November and December there was no service and they are pushing me to pay or they will go to collection department. I don't live in US so it does not bother me at all. But I want to share the experience I got and how Vonage treats over 15 years old customers. So beware before you sign up for their service. Held the phone over 51 mins to speak with the supervisor and he does not have the time to talk. This is India customer service. I am told supervisor name Varun who cannot talk. Customer rep name Solomon Still on call with them for 60 mins as I write this review

I am still not receiving many of my calls, of course spam calls have no issue getting through, I just got done troubleshooting yet again, I asked for a case number but was given the Vonage help support number. Every single feature is off, no voicemail, no call waiting, nothing, I have tried everything, and Vonage has done nothing. I get 8 numbers through Vonage, it would be nice to get not even a bare minimum of service, but any that was not actively ignoring me. I contacted Vonage again today, my internet speeds are blazing fast, spam calls got through while I was chatting absolutely no problem (I need to find out who their providers are), I was advised to go to the Walmart or Internets and get a RJ 15 cord. I explained everything is new, everything was replaced again last time Comcast came out, I have no splitter, I do not have walljacks, I will update when I get the new cord.