volie.comReviews of volie.com

Their team that supports this product believes in what they're doing, and the product is as good as they are. Which is to say, fantastic.

We have been extremely impressed with Volie and the impact it has had on our BDC. From the beginning, the platform has helped us improve our processes, increase accountability, and better manage our customer communications. The visibility and organization Volie provides have made a noticeable difference in our day-to-day operations. But what truly sets Volie apart for us is the level of support we have received from our account representative, Keely. Keely is, without a doubt, the best account representative we have ever worked with. She is incredibly knowledgeable, responsive, patient, and genuinely invested in our success. She takes the time to understand our business, listens to our feedback, answers every question, and consistently goes above and beyond to help us get the most out of the platform. What we appreciate most is that Keely doesn't just sell us a product—she works with us as a partner. She has been instrumental in helping our team learn the system, implement new processes, and recognize the full value of what Volie can do for our business. After using Volie, it is easy to see how much more efficient and effective a BDC can be with the right technology and support behind it. We couldn't be happier with Volie, and we can't say enough good things about Keely! If you're considering a BDC platform, we highly recommend taking a serious look at Volie. And if you have the opportunity to work with Keely, you're in excellent hands! Thank you, Volie and Keely, for being such an incredible partner to our team!

Volie offers a superior product backed by a tremendous level of support.

We absolutely love Volie! It has been such a great addition to our BDC and has made our outbound calling process so much easier and more efficient. The system is easy for our team to use, keeps us organized, and helps us stay consistent with our follow-up. One of my favorite things about Volie is the reporting. The amount of information we can pull from the system is incredibly helpful when managing our team. I can really dig into our numbers, see how the team is performing, and identify areas where we can improve. It gives me a much better understanding of what is actually happening with our calls instead of just looking at surface-level numbers. I also love how in-depth you can get with the individual calls. Being able to go back and really look at what happened during a call is extremely valuable for coaching and training. It allows me to better understand conversations, help my team improve, and make sure we are giving our customers the best experience possible. And I have to give a huge shoutout to our rep, Keely! She is absolutely amazing. She is always so helpful, responsive, and willing to jump in whenever we need anything. She genuinely cares about our success and is always there to help us get the most out of the system. We have had such a wonderful experience with Volie. Between the technology, the detailed reporting, the call insights, and especially the support we receive from Keely, Volie has become an incredibly valuable tool for our BDC. I would highly recommend them to any dealership looking to improve their outbound calling and overall BDC performance

It can be quirky at times, but it serves its purpose.

Easy to reach our account rep. Keeley is awesome, very responsive and knowledgeable with getting us the assistance we need. Easy to use platform. No matter the size of your team, this software has something that will work for you.

Great communication and great to work with!

Director of Operations Benefits Unified Campaign Management: Consolidates DMS, CRM, and OEM recall data feeds into streamlined call lists. It eliminates spreadsheet juggling and ensures the team targets high-value campaigns first. Real-Time Visibility & Accountability: The live dashboards replace desk-phone guesswork. I can monitor live call queues, track drop rates, and audit agent activity, talk time, and wrap-up speeds instantly. Data-Driven Coaching: Integrated call recording and AI-powered transcriptions/alerts highlight process breakdowns immediately, allowing for rapid, targeted agent coaching. Maximized ROI: By blending inbound and outbound tasks, the software effectively scales our output, letting a lean team manage the volume of a much larger call center. Agent Benefits Blended Call Handling: Outbound leads feed continuously right to the screen like inbound calls. If an inbound call triggers, the system seamlessly routes it, ending the friction of switching gears manually. Zero Manual Dialing: The smart auto-dialer removes click-to-call lag, keeping agents talking to live customers instead of listening to ringtones or voicemail prompts. Inline Scripting & Context: Every call pops up with immediate customer history, campaign details, and specific scripts, allowing agents to confidently set appointments without opening multiple tabs. All-in-One Channel Output: Agents handle phone calls, texts, and emails out of a single interface, eliminating platform fatigue and reducing data entry errors.