VolcomReviews of volcom.com

Kundenservice eine absolute Katastrophe. Schuh mit offensichtlichen Mängeln erhalten. Hab dem Kundenservice geschrieben, dass ich den Schuh wieder zurückschicken möchte und die Frage gestellt was zu tun ist. Hab die Antwort bekommen, dass ich auf eigene Kosten zurücksenden muss. Die Adresse ist in Frankreich und ein Rückversand kostet mich mindestens 8,49€. Daraufhin hab ich mich wieder an Volcom gewandt und wurde darauf verwiesen, dass da nichts zu sei. Zusammenfassend wurde mein Problem nicht erfasst bzw. nicht ernst genommen und keine Lösung gesucht. Wenn man Rücksendekosten, auch im Garantiefall, selber tragen muss wäre eine deutsche Rücksendeadresse wünschenswert.

Their website is horrible. I spent hours over the course of multiple days trying to place an order for hundreds of dollars. Then I called their customer service line and although the woman was professional and pleasant she told me that the system is experiencing technical problems and she can’t place the order over the phone. Absolutely ridiculous,

Contacted Volcom warranty and customer service early July re. replacement / reimbursement of defective flip flops. Have written and called every 2 weeks since. We are now in November and I have yet to speak to someone.

Poor Customer service. So slow shipping. Its been 3 days since I placed an order with them and they have

Really bad customer service and poor website returns system. There’s no way to speak with anyone by phone at any time of the day, regardless of the time you ring. The returns process on the website is terrible too, you can’t select multiple items to be returned from the order so I now have autorisation to return one item and unable to return three in total. Shocking customer service and shocking website. Do not buy for me these cowboys.

The customer service for blazing embers volsom is disgraceful at best. The parts I received were wrong. Unfortunately the items did not come to my attention until after the 30 refund period. So now stuck with £100's worth of flue accessories that are useless to me. The wood burner I received also has the locating holes for the legs drilled in the wrong place. Again Volsom refused to help. My advice is do not go anywhere near this rubbish company

Happy with the site.

SHOCKING CUSTOMER SERVICE!!! My partner is waiting for a hefty refund and has been since 5th January 2018 but has heard nothing since his return was authorised by Volcom. I have been trying to call their Customer Service department all morning but with no luck. The recorded voice operator just tells me to call back during their opening hours, which is exactly what I am doing! I have sent an email but heard nothing. I have tweeted them and also heard nothing! The opening hours advertised on their website are obviously wrong and so it is very misleading. It also advises completing an online form to submit and yet this online form is nowhere to be found! The amount due to come back to my partner is a large sum of money and so we are both anxious about where his money is and why it is taking so long to return to him. I would not recommend this company to anyone!