Vola FinanceReviews of volafinance.com

Stay away, they started out good. The issue us when u call the corporate office it hangs up each time after 1 ring, the cs line keeps you in a loop and never allows you to speak to a person. I went from a 4 day cooling off period to a 9 day cooling off period because the app allowed me to request a cash advance before tge 4 day cooling period was over then punished me on the 4th day with another 5 day waiting period. But they take their subscription fee with no delay. If we stop giving them business then maybe they'll lose business and decide the customer is worth answering tge phone for.

For 18 dollars a month you should raise the cash advances up past 200

Vola worked well enough....until my bank account somehow got disconnected. I have been unable to get my bank reconnected to Vola for over 10 days now. The first time resulted in a 7 day lock out that their useless support was unable fix. After the 7th day was up, I tried to connect my bank account again and was again unable to connect it, and was locked out again. This was Friday 10/2, support did not answer their phone all day and several emails went ignored. Meanwhile they charged the $24.99 tier fee without issues......go figure! They also don't work weekends so don't expect a response Saturdays or Sundays. The only response I was able to get was via a complaint I filed with BBB, in which they promised to refund the $24.99 fee and "escalate" the issues I am having. Meanwhile....I am locked out again, unable to take out another advance and out the $24.99 fee. Stay far away from this poor service. Their support, when they do answer their phones, can hardly be understood as their phones are very poor quality, and all they tell you do is email support which takes their time to respond....if they respond. I am at the point where I am going to close this account or get a lawyer or just dispute the $24.99 fee with my bank. DO NOT DO BUSINESS WITH VOLA!

Can't get things done I'm requesting. Wasting my time

I being hacked by vola trying to pull money off my card ; o stars

Guys not much to say just look at BBB website. Be cautious. I think it was a win they couldn’t use my main bank account because of an “unknown reason they couldn’t pin point”. They said most likely not enough transactions or not old enough. This was my main bank account I’ve had for over 10 years with probably a minimum of 20 transactions a month. When I added another bank account with not 10 transactions and not even that old they approved that with a loan offer of a whopping $20 but wanted me to pay for a subscription when they can’t even differentiate between a valid vs non valid bank account or offer anymore than that. Also their customer care sucks not helpful, they answer no questions, better off asking the AI in chat because that’s what your email response will be, stuff you already know but you know it’s not right so you wanted to tell a human. Still same responses. Many people have issues getting paid or canceling subscription or getting multiple charges for their subscription taken out. Look at most recent reviews not just the reviews that pop up first to make you think it’s a good app.

I decided to give this company another chance and they wanted a copy of my photo ID. Cool. I did this 2 days ago. Now they want it again. Seriously? The worst customer service. Don't waste your time with this POS

I revoked authorization, and Vola Finance STILL took $ from my debit card/bank account. They refuse to remove my info and won’t help. This is illegal and unacceptable. Avoid this company at all costs!