Vernon M.
New Packaging is a Waste of Resources!
Your New Packaging is a Waste of Natural Resources! Your Original Packaging was a Compact Metal Can with 7 tablets, 6 cans to a fitted paper box & Fully Recyclable. Your New Packaging has an Oversized Recyclable Paper Box which is filled with a 16 individually wrapped 2 tablets packages that are Not Recyclable. I have 30 years of Experience in the Packaging Industry. It seems to me that your redesign is for the retail & individual 2 tablet package dispensing sales. I realize I am only 1 customer would like you to again provide for individual customers who buy for themselves & do not sell your product. Of Course I Love Your Product as it is Excellent! Thank You for your consideration.
Response from VOKE ENERGYFeb 26, 2019
Hi Vernon, First, thank you for being a passionate customer and sharing your feedback. We went into the package update process with a great deal of care and looked into a wide range of options. The tins, while compact, had a severe issue with allowing moisture and air into the product. For many of our customers, that would ruin the tabs quite quickly. We tested other solutions, including bottles. In the end, we moved to the sachet packets because they maintained the spirit of portability, but were 100% moisture proof which guaranteed the tablets would stay fresh for those in more humid climates. We are happy with how the package ended up, but know there is work to do on reducing the materials. In fact, we are still in the process of identifying fully recycled and recyclable materials - it's a crucial issue for us. We appreciate your support as we work to improve customer's experience with Voke continually. We are still on that journey and are committed to making the healthiest, safest and most sustainable product we can. If you have any specific ideas, shoot us an email at [email protected], and we will get back with you. All the best, The Voke Team