VogueReviews of vogue.com

I ordered the Vogue Advent Calendar last year and the experience was brilliant. A beautiful calendar loaded with exciting bits and pieces to open every day. I assumed I would have the same experience this year but clearly not. If you encounter an issue with Vogue you get the most useless responses from the most useless team I have ever encountered. I ordered on 9th November for the delivery window November 17th - 23rd and the order is within the UK but to Northern Ireland. My delivery date was 24th November, and on the day I checked tracking to see the delivery has a shipment exception on 20th November: "Unacceptable or incompatible Hazardous material." This shouldn't be an issue as the order was within the UK but they clearly didn't mark the parcel correctly or something for delivery to Northern Ireland. I emailed them straight away to check what was going on and have had many useless responses.. 1. On 24th I emailed, no response. On 27th I emailed again, this time Jel responded with: I have endorsed your case to our Special Operations Team. They will conduct an investigation regarding this issue, and once they have finished reviewing the case, they will send you an email follow-up as soon as possible. 2. On 28th I got an email saying: If the status of your order has not changed by the end of the week, please do not hesitate to reach back out to our team and we will be happy to investigate further at that time. 3. On 1st December I emailed again saying it's the start of advent and tracking hadn't updated in so long that they could open a case. They responded on 2nd December with this: We understand that this experience has not been what you expected and we would like to extend our sincerest apologies for the inconvenience. 4. On 4th December I emailed saying: It has now been 10 days since I reported this issue, and 14 days since the package last had any shipment updates on the tracking. No response. 5. On 5th December I emailed saying: The delivery is still showing as no movement. It hasn’t shown movement yet and it has been over 14 days since last shipment update. Unless you are actually going to take some action here I would like a refund. They responded with: We understand that your Vogue Festive Calendar is currently with customs, which can sometimes take 5–7 business days to process and release—this is totally normal during the busy holiday season. 6. On 8th December I emailed this: Hi, The tracking does not say it’s with customs. It says shipment exception. If this was the case, the tracking would say it is with customs. In any case, the tracking has still not moved since 20th November - 12 Business Days, 18 Calendar Days! I would like a better resolution than this. I have now seen similar reviews on Trustpilot showing I am not the only one who has experienced this deplorable and robotic customer service. Kindly have a human who actually gets that I have spent out 355 GBP on an advent calendar a month ago, and am being messed around by robotic, AI-sounding emails that make the situation only seem much worse. They are unprofessional and make Vogue, a company I trusted, now the most untrustworthy company I have encountered in a while. I am starting to feel like I have been scammed by Vogue. There has been no response yet. No refund, nothing. If you are thinking of ordering from Vogue please don't. It's all good until it's not. When you have a problem, you may never get any real response. A good company would have sent out a replacement straight away or refunded. Instead I'm going around in circles.

Set up Vogue Runway Subscription in 2024 and had access to it for a year - great! It renewed automatically in 2025 and access has been removed, app shows a message stating 'sign up to access'. I contacted customer service and for about 2 months they stated they couldn't find my account, then they did find my account and said I had to re-sign in. Did that, still no access!! Now I'm being ignored!! Very poor customer service and experience, they're basically not interested once they have your money.

I have ordered the calendar in September choosing one of the suggested delivery windows around the 20th of November. As soon as the delivery window was passed I got concerned and checked the tracking in the FedEx system. Since the 19th of November the package was stuck somewhere in one of their centres in the UK with no status change for 5/6 days already due to missing paperwork from Vogue side. It took 2/3 days for Vogue customer care to answer basically simply repeating the info from FedEx I could see in their website. 10 days have passed since the original problem and they still haven’t took any action. Not sure when and if I will get this unless I pick up the phone and sort this out for them. I will definitely avoid next year!!

This was the reply to my post yesterday. Subject: Order VC32750 – Confirmation Required Before Returning Item Dear Caroline, Thank you for reaching out back to VOGUE Festive Calendar and providing details regarding your recent order and cancellation request. My name is Maria, and I will be more than happy to help you with your request today. I completely understand how frustrating it can be to deal with an order you wanted to cancel, especially when your request was submitted on the same day the order was placed. Please know that your concern is important to us, and we genuinely appreciate you bringing it to our attention. I want to let you know that we have forwarded your concern to our account specialist. They are reviewing your request carefully to determine the best possible resolution for your situation. To help move things forward, we have attached a return label so you can send the box back at your convenience. You can access the label here: Return Label PDF. Please follow the instructions on the label to ensure the return is processed smoothly. Additionally, we have forwarded your concern to our account specialist, who is carefully reviewing your request to determine the best possible resolution. Once we receive the returned item and the specialist has completed the review, we will get back to you promptly with an update. We truly value your patience and understanding during this process. Your experience matters to us, and we are committed to ensuring that your concern is handled appropriately and fairly. We look forward to your reply and addressing any concerns you may have. You may receive a survey based on your experience with me today, so if you have a moment to take it, your feedback is essential to us, and we would love to hear from you. Thank you for contacting VOGUE Festive Calendar. Kind Regards, Maria Now, the problem with this if you haven't already spotted it is that Maria repeats herself twice over sending the matter to an 'account specialist' whatever that is, gives no assurance that I will be refunded as is my right, takes no responsibility for the fact that my contract with them ended the minute I cancelled the order on the same day that the order was placed AND the attached label pdf leads to an employee only portal inaccessible to customers. Case ongoing... I will keep you informed. I have sent the following in reply. Dear Maria, Thank you for your recent email and for advising that a return label had been provided. However, the “Return Label PDF” link you have supplied does not give me access to a return label. It appears to be an internal portal accessible only to employees with an account, and is not usable by customers. At this point, therefore, no functional prepaid return label has actually been made available to me. For clarity, this is not a standard change-of-mind return. I submitted a cancellation request on the day of purchase and before dispatch, in full compliance with the Consumer Contracts Regulations 2013. Vogue’s failure to action that cancellation created the need for a return, and the associated costs cannot lawfully be passed to me. The calendar remains sealed and unused. Before I return the parcel, I now require, in writing, within 24 hours of this email: A usable, prepaid return label (sent as a PDF attachment or via a public link that does not require an internal employee login); Confirmation that a full refund will be issued on receipt of the returned item; and The expected timescale for that refund once the parcel reaches your warehouse. If I do not receive this within 24 hours, I will be unable to return the parcel and will instead initiate a chargeback with my card issuer on the grounds of: Failure to honour a valid pre-dispatch cancellation; Failure to provide a functional prepaid return label; and Failure to give clear written refund terms within a reasonable timeframe. The parcel will remain sealed and unused pending resolution. Yours sincerely, Caroline Watson

Ganz übler China-Schrott. Rückversand nicht möglich. Service meldet sich plötzlich nicht mehr. Finger weg

Absolutely atrocious scam! What you get is not what you ordered.

DO NOT BUY FROM THIS SITE SCAMMERS

Nicht empfehlenswert – mangelhafte Qualität und schlechter Service Das gelieferte Produkt war von sehr schlechter Qualität. Ich wollte es zurücksenden, aber die Rücknahme wurde verweigert mit der Begründung, es sei getragen – obwohl es nur kurz zur Anprobe geöffnet wurde. Auf meine Beschwerde wurde nicht reagiert, es gab keinerlei Verständnis oder Entgegenkommen. Sehr enttäuschend, ich werde dort nicht mehr bestellen.