Davie S.
AWFUL customer service
I bought the advent calendar (my second year in a row) because I really enjoyed the last one. I had two products arrive damaged because they didn’t package the products safely for shipping. I immediately contacted them and sent photos for proof and asked for a replacement (10/28), I got a reply on 11/5 asking me to confirm my address and letting me know they’d replace the products, I replied within a few hours confirming my address. I heard nothing for 3 weeks. I emailed them on 11/18 asking for tracking and/or an update and was ignored (they don’t provide a photo number to contact, only an email). On 11/25 I sent a very long email about how upset I was because I wouldn’t have a product for my day 1 drawer and how it was kind of ridiculous that I hadn’t heard anything. I received a reply on 11/26 with a half apology and that I would receive a replacement in 3-10 business days, it followed a Shop confirmation email for the product (only listing one of the TWO damaged products). It took about 5 days later for the package to be shipped and a day later I received an email from FedEx asking me to fill out a TSCA form, which I have no idea what that is. I reached out the customer service for help and by no surprise was ignored. After googling for 2 hours I finally figured out how to fill this form out (turns out this was something Vogue should’ve done themselves) and the package got stuck at customs for 2 days. I reached out again to Vogue because FedEx told me to and told them to just refund me because I was over the whole fiasco and suddenly the package was headed my way. Only for me to receive the package and open it to find the replaced the damaged drawer for the advent calendar and only ONE of the TWO damaged products. I am now being ignored when asking for a refund for the second product. For over $500+ I expected way better. Don’t buy for them.

