KJ K.
This company is a BIG SCAM
This company is a BIG SCAM. Unlike Medium, which I have used for years, the website and support staff are horrible. After spending countless hours...trying to write and save my work, nothing would save. All I received in my numerous attempts to resolve the problem via emails were "form replies," over and over. I tried all recommendations to no avail for 10 days. This was, if course, after I FOOLISHLY paid an annual membership BEFORE using the site. The final suggestion was that I needed a newer phone (it is the newest model every other internet site, Medium.com, and all other apps throughout the world). Or I could use a computer, which I had also tried U SUCCESSFULLY numerous times. I finally asked them to refund my payment since I was unable to use the site. Then the email: sorry, we don't give refunds. Naturally I continued to receive additional daily marketing emails and had to block the company. Another lesson learned. I could not get a refund from my credit card company because by purchasing the service, despite it being non-functional, I had implicitly agreed to their no-refund policy. Any honorable company can refund funds if s customer is unable to use the service. I suspect the issue related to my location abroad, but the company had no interest in addressing the problem or inquiring ad to details. Only form replies...the same ones over and over, just from different individuals. I only now can file a claim with the NY Better Business Bureau and AG consumer fraud department. More wasted time but perhaps to dissuade other writers. KJ


