Courtney F.
Even changing a PW seems impossible here
All I wanted to do was change my password, and so I clicked that link. No reset link ever arrived at my email regardless of repeated requests. Very frustrated.
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Vocal (vocal.media) has 132 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Courtney F.
All I wanted to do was change my password, and so I clicked that link. No reset link ever arrived at my email regardless of repeated requests. Very frustrated.
Noeleen G.
Encouraged by a friend to try this way of generating income from my writing, I got as far as halfway writing my bio, in setting up my account when it froze - then emailed Help Desk ditto. After a day or so, got a reply they're ready to help! What browser are you using? OMG, I think, this is going to take forever. So I tried logging in, reloading, refreshing over another 3 days and decided to close my account, start again. THAT's where you'll discover your powerlessness. There was NOTHING on how to delete your account (only how to delete a Stripe account). I googled, how to delete Vocal Media account? And saw how impossible it is. I then copy/pasted the T&Cs onto Word, searched 'account' and 'delete' - and found the words "You can delete your account any time"... with no instructions how to do so. *red flag* I resorted to going to my profile and renaming it 'THIS PERSON WANTS TO DELETE THEIR ACCOUNT BUT IS FINDING THAT VERY DIFFICULT, SO THIS PERSON SAYS THEY ARE UNDER 13YO AND VOCAL SHOULD EXERCISE THEIR AUTHORITY AND DELETE IT FOR THEM - or something like that. I then changed my email address to their email address, and on saving that, saw an email was sent there (for them to confirm "updated email"), changed it back to my email, and back to vocal a few times so they will receive a few emails that "You've updated your email addres..." and hopefully by some obscure method they'll be led to help me delete my account, by deleting it themselves. Wow, am DEFINITELY glad I didn't get into business with them. Oh - and I couldn't simply delete my profile photo, only had the choice to change it with another photo, so had to choose a random photo so as my own photo is in no way attached to Vocal Media and thus professionally embarrassed by my halfwritten bio.
Ilana Serot R.
Vocal Media is irresponsible in handling customer complaints. There is no way to reach them. Emails, calls, and reviews like this are all consistently ignored.
Johnny
I had hundreds of thousand of reads, I made some money, they take a long time to send the money when you request cash out but they’ve never not paid me. They began censoring my investigative articles once they became bigger. They used a legitimate photo as an excuse to take down an article on an associate of Jeffrey Epstein which was all well sourced and full of evidence. They used one of my articles to promote how to make money on their site but I didn’t make that much. You still have to do all the marketing and promotion, they don’t even check grammar and spelling. It’s pretty obviously an attempt to flood social media platforms with average “safe” content. It is not good for journalists and people investigating corruption. I was really hoping that they would be better, but they failed.
Christiane C.
Horrible! Don't bother with them. They had a discount trial for three months (half off) which they never credited me. When I emailed them to inform them of the mistake they said there was nothing they could do... didn't even bother to give me the credit for future months. I reported the error right away when I was charged the full price after the first month's. After a few months I really didn't have time to write and was sour I couldn't even get the discounted deal so I canceled. Did they repect the cancelation....NOPE! THEY CONTINUED TO BILL ME TIL I CHANGED MY CREDIT CARD! NOW I HAVE TO GO THROUGH ALL MY AUTOMATIC PAYMENTS WITH ALL MY OTHER BILLS TO UPDARE MY NEW CARD just so I don't have to worry about them not taking my money! don't bother with this company!!!!
Shelley C.
Well, I signed up using my phone initially. I then tried to sign in to my account on my laptop. That didn't work. Via my phone the email has been confirmed and the first month of V+ has been paid for but on my laptop it recognizes me as a different user. I've contacted help from Vocal but so far all I've received is a letter saying they received the letter about my issue and will get to as soon as possible. I stated I was trying to enter a contest that deadlines today. So far nothing. I have the story uploaded on my laptop identity, hoping the two had been merged (which doesn't seem to be such a big problem to fix) but nope. I was hoping then pull up the file on my phone and submit it. Nope. I even submitted my own photo on the story (they require some form of artwork with the stories). Frustrating.
Carbon C.
They only read submissions from people with large followings, who are able to bring attention to the platform. If you are a enticed by their promises of prizes for your unique writing, do not bother laying for the subscription. They will not consider your submission unless you can show thousands of "engagements." Save your money and post it on Facebook.
Apel
Paid for the first month to use and can't get into my account anymore. It just says there's an error when I try to sign in. Glad I canceled my Vocal + membership before I cleared my cache since I can't get back into it now. Horrible site.