Marc
Could not do it worse if you tried
I ordered September 25 When nothing happened, I contact support. And they write: “ Unfortunately, there was a problem with the shipment process. We will contact our storehouse about this issue so that this kind of incident won't happen again in the future. We will send you a new Vivoo package on Monday (31st October).” They really shipped and confirmed November 04, a full eight days later. Why?? And when it arrived finally 6 weeks after my order was placed: I do not receive an apology or anything at all and only half my order, one pack instead of the two ordered. This company is pure incompetence and cluelessness. Stay clear off these amateurs!!
Response from VivooFeb 16, 2023
We understand that you are dissatisfied with your experience with us, and we apologize for any frustration this may have caused. We take all feedback seriously. Our Customer Team reached you turn your experience into a better one. We have also taken an action to fix these problems in cooperation with the logistics companies we work with. Thank you for your feedback and for giving us the opportunity to improve.



