VivohomeReviews of vivohome.com

Very misleading warranty only if you purchase form them directly will they authorize a warranty. Their offical eBay store is some odd name 3qmart-15 which does no clearly that they are the official vivohome store . Bought a pump broke after 4 months refused to fix it or replace

Ice maker stopped working in under 3 months and no matter how many times I reach out I can not get anyone to respond for warranty support.

I was to buy the awning for the entire front of my house but then I am very happy I didn't, considering the quality of the product and the worse customer service. ON SEPT 11 VIVOHOME WRITES: As a valued customer, we'd like to offer an increased partial refund of CA$30, even though your order is no longer within the warranty period. This is the best solution we can provide at this time. Please let us know if this is acceptable to you. MY ANSWER TO THEM IS THE SAME IT IS NOT ACCEPTABLE ON A PRODUCT THAT COSTED US $254, PLUS WE HAD TO PAY TO HAVE IT INSTALLED. RIDICULOUS. ON SEPT 10 VIVOHOME WRITES: Thanks for your email. Upon checking, this order was placed on July 21st, 2023, which exceeded our 1-year warranty. Therefore, we regret that we cannot provide free replacement parts. However, we can still try to help you troubleshoot your product, as you are a valued customer. We suggest trying heavy-duty, industrial-grade aluminum foil tape. If that doesn’t resolve the issue, we recommend purchasing a new one. Your understanding is appreciated, and we look forward to your reply. you are offering a partial refund of CA$15 as a discount for your new order. Please let us know if this is acceptable. I WRITE: NO IT IS NOT ACCEPTABLE ON A PRODUCT THAT COSTED US $254, PLUS WE HAD TO PAY TO HAVE IT INSTALLED. RIDICULOUS.

Bought a heat press, emailed them with questions after experiencing issues 13 month in. They responded saying, sorry your warranty has expired. I asked if they could at least trouble shoot the error codes displayed via email. Response was crickets. Just know - if you run into problems, you’re on your own. Love your tone deaf response VH. I contacted support, no response! You asked me to send the the error codes and pictures and I did. No response!

Ordered the Vivohome 120" Window Door Awning Canopy. DON'T DO IT! This is a terrible product. The description leads one to believe this is high quality merchandise. It is not. It's all plastic except for some rails made of aluminum, which allows them to include "aluminum" prominently in the description. Don't be fooled by the 5 star reviews on their site. Look at Amazon. Many, many bad reviews. When I addressed the quality issue with Vivohome and ask that they pay to have me ship this back for a refund, they refused and offered me $20 to keep it. I had to pay over $25 to ship it to them. This company will never again receive an order from me.

Never get deliver direct home. pickup at post office or Fed-Ex (So before you except the product open and Check your order) if brock product you refuse to except and RETURN TO SENDER. Take the pictures and keep the receipt. If you order direct deliver to home they send you a broken product return by other customer and pin on you and offer $30. I bought -$234.00 Cook Top June 6, 2022. Thanks God I always use Pay Pal got back my refund on July 1, 2022 and that's because I Use PayPal and PayPal look all avoidance and help me to my refund If PayPaI not there I 100% sure Vivohome rip-off me -$234.00 very easy. Thanks PayPal Keeping the good honest work.

SO SHADY. Don’t do it. They sent me a busted, bent, paint chipping off broken bird cage and then made it nearly impossible to return/get refunded. They avoided telling where/how I could return it despite me asking several times. Most frustrating, awful customer service. Took forever to be refunded. Complete and total waste of time.