VividreamoreReviews of vividreamore.com

After my initial review regarding poor customer service I was contacted by Brody, a customer service manager. He did send me my missing piece, though it took about 2.5 weeks to complete it.

It's now 7:19 PM on January 14, 2026. I ordered 12/29/2025. I haven't received my order, yet.

I haven't received the hair dryer.

I purchased two of the hairdryers, but did not realize just how much they would be charging to ship and add a Safe Trak charge on the price. I immediately contacted them and told them to cancel my order. I received this response: Thank you for your request to cancel order #. We can process your cancellation as it was made within 24 hours of your order date. According to our policy, cancellations within 24 hours are subject to a 15% cancellation fee on the product price. Based on your order details, here is the breakdown of your refund: Description Amount Refundable Amount Notes Velo Essential Hairdryers $110.00 $93.50 (85% of product price: $110.00 × 0.85) Safe Trak (Service/Add-on) $11.00 Non-refundable Fees for additional services are non-refundable upon cancellation. Shipping Fee $27.00 Non-refundable Non-refundable as per policy. Round Up -$0.02 Non-refundable Fee adjustment non-refundable. Total Refund to You $93.50 Important notes: Only the product price ($110.00) is eligible for the 85% refund. Other fees (Safe Trak, shipping, adjustments) are non-refundable upon cancellation. If your cancellation is confirmed, $93.50 will be refunded to your original payment method within 30 business days. Please reply to this email to confirm: ✅ "Yes, please cancel my order #251240 and issue a refund of $93.50." Once we receive your confirmation, we will proceed immediately. Thank you for your understanding. Best regards, Vividreamore Customer Support They basically told me because I cancelled my order they would be charging me $54.48! They were the ones to check the green box.... How many other people have been charged for cancelling? I received no product and the items weren't even sent, but they charge me, FOR WHAT!!!

Although I'm still learning how to utilize the diffuser, the quality feels decent.

This dryer's superior features and lightweight construction make it adaptable. It no longer feels like a chore to style every day.

Advanced functions feel effortless in daily routines. Drying is faster, safer, and more polished without sacrificing comfort or hair health.

I purchased the hair dryer but personally did not care for it. I reached out to customer service. They responded asked me for more explanation. I told them it simply wasn’t for me. They will not respond now to give return authorization. Do not purchase from this company. They advertise they are happy to accept returns but won’t respond. I am shipping it back anyway to the address it came from and hopefully they will do the right thing and issue a refund.