VivedecorReviews of vivedecor.com

Ordered a clock for about 110 dolars never received it, they don't pick up or write back. This company is a scam stay away!

Never order from oneclickmx dba vivedecor!! Horrible company!! They told me excuse after excuse regarding the delay of an order. I finally cancelled it and 5 months later, I received it from the manufacture! They will not respond to any communication regarding return and refund!!! Save yourself the headache!!

In June, I ordered a sofa from Vivedecor.com (apparently now Vivedecor.net), because they had the best price I could find for the item, and the reviews seemed alright. Big mistake on my part. My credit card was charged immediately and I got an initial auto-generated e-mail saying that the sofa would be shipped in 5-6 days but that delivery confirmation would follow. I waited about a week, but no delivery information came. What's more troubling, I went to vivedecor.com and saw that the domain was now up for sale (I later found the new vivedecor.net site). I tried e-mailing and calling the company number -- got a voicemail, left a message, but no one returned my call. I thought -- this must be a scam, so I called my credit card company and started a dispute. My credit card company agreed, and after waiting 10 days for a response from Vivedecor, they credited me back the funds. Fast forward SIX WEEKS: A Fedex Freight slip is left on my door. I call and they say they have a sofa for me. I got ZERO advanced notification, the company didn't bother to contact me at all when the dispute came in, or when I called and e-mailed. Nothing. I decent company would let you know that their domain was changing, that they had shipped your order; they would have given you tracking information. But they had zero communication with me. I am happy to say that I have found out that there are human beings (albeit terrible ones) working at the company, as shortly after the delivery the Vivedecor.NET contacted my credit card company to say it had been delivered and get their payment back. Overall, a terrible experience. I would recommend to no one, ever. It's worth spending the extra few dollars to buy from a credible and reputable company for peace of mind.

I have never taken the time to review any online purchase to date, and I have purchased many many items online over the years. This experience was so maddening, however, that I felt it right to warn others. There is absolutely no way to reach this company, via phone or email, and get any response whatsoever. I have called no fewer than 15 times and have gotten a voice recording every time telling me to leave a message. This is immediately followed by a recording saying the mailbox is full. I have sent 4 emails so far with no response from any, including the final email telling them to cancel my order immediately. I will now have to keep contacting my credit card company to cancel the order once they charge the card, which they do not do right away. All of this because there is no way to actually CANCEL your order online, nor check on the status of your order, NOR get a timeline of shipping, processing, etc. This company is 100% a scam and the positive emails on this string are FAKE, there is no doubt in my mind. Do not buy from this company!

Bait and Switch!!! I ordered a desk for $135. After waiting FOUR months for the arrival, I finally was able to speak to Chris on the phone who told me that if I wanted the desk I would need to pay $289. Customer service is the key to continued sales. I hope they go out of business for using these tactics.

If you read all the positive reviews you'll notice a pattern under which all of them are written. It's so obvious that they are fake. I bought a coffee table from this web site, and it arrived broken. Wasted 4 months trying to get a hold of them, without any success. I just hope somebody gets them good for all the people they've scammed so far.

HORRIBLE. I ordered online a washer machine from ViveDecor. They said it would be delivered between 10-15 days. After 15 days, I was concerned about my delivery. I paid over 1k and still had no details concrete details of where it was, so I called vive. I spoke to the receptionist who was completely unprofessional and SCREAMED at me and hung up the phone when I asked to speak to a manager. After many calls, come to find out, the distributor had closed for 1 week and Vive failed to notify me of the change. Worst part is that I paid for white glove service since I'm a single woman and would not be able to get the machine in myself. When the delivery finally came, the driver refused to deliver it inside! I ended up having to send it back and have it redelivered the next day and had to pay $100 to have two guys help me bring it in!! Vive did not reimburse me. DON'T WASTE YOUR $$$ ON A HORRIBLE COMPANY!!

This was the worst customer experience I've ever had. I ordered a desk for my son several weeks back. I received no email confirmation and no updates. I only once got someone live by phone despite multiple phone calls to the store during store hours. They assured me the desk was coming, but several weeks later it never arrived. They only returned one voicemail and left only a generic message to call the store-they did not leave me any information on the status of my order as requested. Other voicemails and one detailed concern/complaint email to the store were simply not returned at all. Their online account system worked inconsistently. When it did work, it most recently said my order was cancelled when I did not cancel it. My son was crushed during this process-because I could give him no response to his inquiries about when it would arrive and he really needed the desk. This also did not allow for me to order a desk elsewhere-because I could not find out what the status of the order clearly was and did not know whether it was shipped or not. I now regret dealing with this company at all-and providing them with my credit card number. I know the desk was a popular item, but I find it inexcusable if there was a problem with the manufacturer that my customer service requests were ignored or poorly handled-and that the store apparently rarely picks up the phone during their working hours.