VivedecorReviews of vivedecor.com

This is a rip off company! I placed an order on Friday, at 5:47pm and sent a email and follow up call to cancel the order at 5:57pm on the same day!! Then today ( Monday--first work day of the week) I called and spoke with Chris telling him to cancel the order. He told me he have to call me back and I never heard from him after several additional calls and emails yet, the company charged my credit card this morning!! Rip off scam company that just wants to exploded people! Never do business with this company!!!

"My experience with ViveDecor was one of the worst online shopping experiences I've had. It's still not over and my guess is that my opinion of the company will only drop from here. Originally ordered a pair of KEFR300 loudspeakers on 4-27-2015. At first things seemed OK as I received an email confirming the purchase. The next email gave me a little concern as it outlined three steps in the order process. The first step was a 1-3 day process of waiting for my credit card to confirm. As it turned out, the charge posted to my card on precisely the same day I placed my order. If I can say one thing positive about ViveDecor it's that they have the payment collection process down cold. The next step was the "over-packaging" that would take 1-2 days. I'll come back to this in a minute but they give the impression that they care so much about your order that they want to beef up the factory packaging. The final step was the actual shipping which might take 2-3 days. On 5-4-2015 I called the support phone number for ViveDecor. It immediately went to voice mail. I left a message asking about the status of my package. My voice mail message was never answered. I also sent an email inquiry on the same day. Same response--none. On 5-6-2015 I called again and managed to connect with "Chris." I'm pretty sure that Chris is the only employee answering the phones at ViveDecor and I feel sorry for him because it can't be a positive experience. On that call Chris assured me that my speakers were on their way and should arrive at their facility within a day or so. I called again on 5-7-2015 and again spoke with Chris. My speakers still weren't in but another set (with a different finish) were in the warehouse and could be shipped. I authorized overnight shipping at that time (at my increased expense) and Chris promised to email me the tracking number later that day. The tracking number email never arrived. On 5-8-2015 I called ViveDecor again and left a message for Chris. The first call was early in the morning. When I didn't receive a call back from Chris after 2-3 hours, I called again. At this point Chris knew I'd be calling so the message immediately went to voice mail. Then the system explained that Chris' mailbox was full and I was unable to leave a message. This went on for the rest of the day. On the same day (5-8-2015) I called my card company and began the dispute process. I filed the claim as "merchandise not received." Around 6 PM on 5-8-2015 I received a notice from ViveDecor that a shipping label with FedEx had been created. Normally that means that you can start tracking the package a few hours later after the package is delivered or picked up by FedEx. Not so with ViveDecor. I tracked that number for the next 11 days and ViveDecor never put the package into the FedEx system. On 5-17-2015 I finally wised up and ordered my speakers directly from KEF. The speakers shipped on 5-18-2015 and they arrived at my office in PA on 5-19-2015. Today (5-19-2015) I received notice from FedEx that the package finally was picked up (not in New York but in Missouri) at 4 PM. Surprisingly, the ViveDecor package weighed only 48 pounds compared to the KEF Direct package which weighed 67 pounds. The over-packaging that ViveDecor claims to do must be very light-weight. In summary, don't let the savings persuade you to do business with these shysters. I have no idea what they're shipping because I've already instructed FedEx to reject the package. I'm sure I've got more fun ahead.

I purchased a 10x12 pergola with assembly after confirming with the owner, Chris that assembly would occur at the same time as delivery. 3 weeks later the delivery co informed me they only provide curbside delivery and they were not the assembly company. Chris then told me a different company would call me in 5 to 7 days to schedule assembly. The wrong item arrived. I wanted to cancel the entire purchase based on the owner Chris' lie about assembly, poor customer service on the phone and delay to return my calls. Chris told me I would be charged shipping and restocking fees if I just cancel the order. He did not apoligize or acknowledge the fact that he lied to me and that they delivered the wrong item. He talked over me several times. When I asked to speak to a manager or someone over him he said he was the boss and the owner.

ViveDecor is fraudulent, and the most rude, and irresponsible business I have ever dealt with in my entire life. They shipped me a dehumidifier that I did not order, instead of the one I had ordered. It took multiple calls to get somebody to finally pick up their phone. This person (Chris) treated me with disrespect, yelling, talking over me, and finally hanging up the phone on me. I also filled out the contact form online, but never received a reply. After almost 3 months, I received a threatening email from Jake Morton asking me to send the dehumidifier back within 48 hours OR they would send me to Collections. A ridiculous threat as they had nothing to collect (my credit card had given me full credit). Stay away from this fraudulent business!

They shipped me the wrong items, and one arrived extremely damaged. After sending several emails and leaving messages at a number that no one EVER answers, someone called me back and I was told that the items I ordered were discontinued so they sent me other items as a replacement without asking me first. I did not want either item so they said okay, we'll pick them up and refund your money. That was over a month ago. Since then no one from ViveDecor has returned any of my phone calls or emails telling me how or when to return these items. In the meantime I have two huge boxes of furniture taking up all of the space in my foyer and I've had to file a claim with my credit card company as part of their Purchase Protection since ViveDecor has not responded. I was suckered into buying from this company because of their low prices; it is true, you get what you pay for! BUYER BEWARE!!!

My company has purchased 48 sets of stools from this irresponsible website. When we placed an order, they promised anything. We absolutely regretted we had sent full payments to vivedecor (a cheque, not even credit card in full payment). It's business, worth of trust, right? It turns out a disaster. First, we cancel the order which we never receive goods (in writing, totally follow their standard instruction). Second, we never receive the refund. Basically, they stole our money and try to be quite. No response at all. More than $7000 they took (never fulfill the order) that should be returned to us. We are following the legal procedure to get the money back. Please, other people, never consider to do any kind of business with this company!!!

Don't be a sucker like me. Do you research and don't buy from here. They played switcheroo with me, delivered to a non existent address, claimed I received it, then are demanding my money or threatening to ruin my credit. Credit card company doing nothing to protect me. Trust me...pay the 15% more for the goods. Your sanity is worth it. Disgusting that this is what America has come to. Shame on you Vive Decor.

This is NOT a legitimate, reputable company! I put in an order for an entertainment center on December 27, 2014. The confirmation email stated that it should arrive WITHIN 10 DAYS. By mid-January, I had left several voicemails and emails inquiring about my product, since THE FUNDS WERE TAKEN OUT OF MY ACCOUNT IMMEDIATELY! When no response was given, I called and left a voicemail to cancel my order, but no response was given. In addition, per their policy, I submitted a ticket via their "contact us" page to cancel my order. Their website states, "ViveDecor will send you an email confirming if your cancellation request has been approved or denied WITHIN 2 BUSINESS DAYS". It has been a month, yet still no reply from them! When the cancellation was not reflected in the status of my order, I filed a claim with my bank. At this point, the bank has refunded me my money, but I'm daily taking screenshots of my account status, which still says, 'To Be Shipped', rather than, 'Cancelled'. I have ATTEMPTED to leave dozens of emails, BUT THEIR VOICE MAILBOX IS ALWAYS FULL! I emailed them to let them know I was contacting the BBB, but I haven't had any communication returned in 2 months. THEIR SHIPPING TIME FRAME IS FALSE ADVERTISING, THEY DON'T HONOR THEIR CANCELLATION POLICY ON THEIR END, AND THEIR CUSTOMER SERVICE IS NON-EXISTENT!