Vital Records GovReviews of vitalrecordsgov.com

Response from Vital Records GovMay 18, 2022

Hello, Aisha. Thanks for taking the time to leave a review. Unfortunately, the Health Department is presenting delays in its applications, due to accumulated applications, some offices were closed and others work with a lower volume of employees. These processes are internal to the health department and we have no control over them. We do offer the best vital records document preparation service to get your vital records from the comfort of your home. We hope to serve you again in the future.

Response from Vital Records GovMay 5, 2022

Hello, Mary. Thank you for leaving your feedback. We’re so sorry that your experience did not match your expectations. This is on us. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you!

Response from Vital Records GovMay 5, 2022

Hello, Tony. Thank you for taking the time to share your comments. We regret that we have not achieved your total satisfaction throughout the process. We make sure to meet all standards and provide excellent service to our customers throughout the process. Unfortunately, we have no control over the decisions and actions taken by the Health Department or State office. We apologize in any case for not reaching the expected standards. We hope to be able to compensate you in the future and to be able to recover your trust. Thank you!

Response from Vital Records GovMay 5, 2022

Hello, Corey. Thank you for leaving a review. We really appreciate it. We have reviewed our database and we can see that your package was delivered on February 28 of this year, in the city of Orlando at the address provided in your request. We recommend that you verify the address provided and see if it corresponds to your address. If you have any questions, do not hesitate to contact us.

Response from Vital Records GovMay 5, 2022

Hello, Cecilia. We appreciate the time you have taken to leave us your feedback. We apologize if our verification process lacked timeliness and communication. Our goal is to use our customers' feedback to continue to improve our underwriting/verification process. We would love to know why so that we can deliver a better experience next time. You may reach us anytime by email or private message. Again, thank you for your feedback!