Joel L.
Still haven’t received my sons birth…
Still haven’t received my sons birth certificate. I think my son may have made a mistake when sending back the packet, because the envelope that the new birth certificate was supposed to be shipped to my address came back empty. I feel like I should have received it and even with this minor mistake, I feel like I should have received something in the mail telling me how to go about getting it. Or you guys should provide your own envelopes to send out the certificate if this mistake was ever made. Not satisfied at all feel like I waisted my money and my son still doesn’t have it and still can’t get his learner’s permit or even state I.D card. Please either refund my money or send me a new packet or something!
Response from Vital Records GovJul 19, 2022
Hi Joel! The process required by the Health Department to obtain a certificate requires a study of the application but in many cases, the health department restricts certain requests for personal matters. These processes are internal to the health department and we have no control over them. When they returned your request, they should have attached a document with the reasons why your request was returned. In many cases, it is due to a lack of a document. We appreciate you reviewing, attaching anything missing, and resubmitting your application. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!