Vital Records GovVital Records Gov is a professional vital records document preparer offering convenient solutions to people who are looking to obtain their certified copies of Birth, Marriage or Death Certificates.
Vital Records Gov (vitalrecordsgov.com) has 409 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Registration Services · Brandon, Florida
Excellent
Registration Services · Coral Gables, Florida
Excellent
Registration Services · Pompano Beach, Florida
Excellent
Registration Services · Sunrise, Florida
Excellent
Showing 29 reviews with 2 stars · Clear filters
Piedad G.
I understand the process but what a headache especially if you no longer live in CA...
Response from Vital Records GovJul 11, 2022
Hi Piedad! The process is internal to the health department and we have no control over them. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
Timothy L.
Slow to respond never answer phone and still waiting on my birth certificate
Response from Vital Records GovJul 11, 2022
Hi Timothy! Thank you for taking the time to provide us with your feedback. Here at Vital Records Online, transparency and reliability are paramount to the overall customer experience. We apologize if our verification process lacked timeliness and communication. Our goal is to use our customers' feedback to continue to improve our underwriting/verification process. Vital Records Online holds customer satisfaction to a high degree, and hope we can repair this relationship with you. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you.
Jacqueline E.
I was disappointed with what I ordered and what I received. I still had to pay to state I. Addition to the 80!!$ for basically something i could literally have done simply by myself. So I feel very mislead and taking for a “$ride””
Response from Vital Records GovJul 11, 2022
Hi Jacqueline E.! The process required by the Health Department to obtain a certificate requires state fee. This process is internal to the health department and we have no control over them. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
Irene O.
Considering that I am still waiting for the death certificate I requested and am being told it may take 10 to 12 weeks or more to get it, I am very unhappy. I am frustrated with the delay. I provided all the information as well as my dad's Social Security number and do not understand why it takes so long.
Response from Vital Records GovJul 11, 2022
Hi Irene! Thank you for taking the time to share your comments. Our apologies for the problem delay in your delivery. If you view our processing times page, we provide all state's processing ETA up front for anyone to view before placing an order. This process is internal to the health department and we have no control over them. Please be patient and we hope that you can receive your certificate very soon. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
Taylor H.
Taking forever to get the birth certificate I ordered
Response from Vital Records GovJul 11, 2022
Hi Taylor! Thank you for taking the time to share your comments. Our apologies for the problem delay in your delivery. If you view our processing times page, we provide all state's processing ETA up front for anyone to view before placing an order. This process is internal to the health department and we have no control over them. Please be patient and we hope that you can receive your certificate very soon. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
Aaron
I think it’s a little over priced and I have to pay another $10 easy enough process though
Response from Vital Records GovJul 11, 2022
Hi Aaron! We are sorry our service didn't reach your expectations. We do offer the best vital records document preparation service to get your vital records from the comfort of your home. Our service fees are one of the cheapest and include a fully prepared application, pre-paid shipping label filled with the best location for your case and a detailed notice to make sure your application will be completed without errors. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
Angelia K.
You guys misspelled my middle name.
Response from Vital Records GovJul 11, 2022
Hello, Angelia. We appreciate the time you have taken to leave us your feedback. We sincerely apologize for the service you claim to have received. With your comment, we realize that we are not perfect, and your comment helps us to continue improving. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We want the opportunity to talk and investigate your feedback further. Thank you!
Louis C.
For $89 I completed the form and expected to receive my birth certificate. Approximately one week later, I receive documents to ‘again’ complete the order request for additional funds. I sent an email requesting at least $70 in refund, you did send paperwork, but the request went unfulfilled. Would like some form of reimbursement, since the forms can be downloaded for free. Will see what response, if any, is provided after the review. Kind regards
Response from Vital Records GovJul 11, 2022
Hi Louis! We provide a ready to use application package with instructions on the correct document to provide along, with a pre-paid and trackable envelope to make sure your application package and documents arrive at the destination. We save you time on trying to figure out confusing paperwork, and we make sure your application is error free. We work very hard to make every customer experience an enjoyable one and we truly regret that we were not able to meet your expectations on this occasion. Keeping our customers happy is our number one priority and I would like to ask you for another chance to retain you as a customer. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!