Vital Records GovReviews of vitalrecordsgov.com

Response from Vital Records GovMay 5, 2022

Hello, Ian. Thank you for your review. All feedback is important to us and we are sorry to hear that you had such a frustrating experience. I hope you can see from our other reviews that your situation is the exception and could not be further from our high standards. This just makes us want to resolve it as soon as possible and make sure it doesn't happen again. Message our customer service team by email to let them know all the details and we promise we'll work out a satisfactory solution for you. Thank you!

Response from Vital Records GovMay 5, 2022

Hello, Teresa. Thank you very much for getting in touch and leaving us a comment. I am very sorry that you were not happy with the service provided this time. We reviewed your process and we noticed that you forgot to include the state fee in your package, which is a mandatory requirement demanded by the Health Department for the processing of your application. In the package that we provided you, this information was in one of the steps on your checklist. Unfortunately, we have no control over these Health Department requirements. You must attach the money order or state fee check to your previous package and you will be able to receive your certificate. This money is not for us, nor is it required by us, it is a mandatory processing fee required by the Health Department. However, we are sorry for the confusion and hope we can help you. If you have any questions, do not hesitate to contact us.

Response from Vital Records GovMay 18, 2022

Hello, Joseph. Thanks for sharing your feedback. We really appreciate it. We're sorry to hear that you're having some issues with the notary. We went the extra mile by offering a new online notarial service to prevent you from going to a public places. We are surprised by your comment since all notaries are certified and endorsed. Please contact us by email to offer further details, so we can address your concerns and do our best to help resolve them. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Thank you!

Response from Vital Records GovMay 5, 2022

Hello, Arjeta. We appreciate the time you have taken to leave us your feedback. Our apologies for the problem delay in your delivery. The Health Department's processing times have been somewhat lengthened due to delays in past applications. But we hope that you will receive your certificate very soon. We appreciate having patience, we are working every day to provide the best service. We have your details and will get back to you as soon as possible to try and work things out. Although it would be in your best interest if you please contact me personally by email and I will do my best to resolve this matter. Thank you!

Response from Vital Records GovMay 5, 2022

Hello, Melissa. We are very sorry for the delays. We're sorry to hear you're having issues Here, we make many efforts daily so that these setbacks do not happen but sometimes they are impossible to avoid. We hope to have your confidence again and thank you for your comment. Thank you

Response from Vital Records GovMay 5, 2022

Hello, Matthew. We are sorry our service didn't reach your expectations and thank you for leaving a comment. We do offer the best vital records document preparation service to get your vital records from the comfort of your home. If you are living in the state where the person on record was born, you will definitely get faster service by going to the state office but you will have to physically go there and spend time in line. With any online vital records service, your application will have to be mailed to the corresponding health department and each health department has its own processing time and state fees. Our service fees are one of the cheapest and include a fully prepared application, pre-paid shipping label filled with the best location for your case, and a detailed notice to make sure your application will be completed without errors. Customer satisfaction is our first priority. If you have any questions in the future, do not hesitate to contact us.

Response from Vital Records GovMay 5, 2022

Hello, Ruby. We're very sorry about the issue you're experiencing here. This sounds very frustrating and disruptive. The happiness of our clients is extremely important to us, and that is why we are proud of the evaluation that our clients usually give us since most value us as an “Excellent” service, and we greatly regret not having been up to date live up to our reputation this time. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Thank you!

Response from Vital Records GovMay 5, 2022

Hello, Cherish. Thanks for leaving your comment. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. The most important thing for us is the satisfaction of all our customers. That is why we want to solve your situation as soon as possible, please send us an email or a private message with all the details so that we can solve it as soon as possible. Waiting for your message. Thank you!