VitalPBXReviews of vitalpbx.org

Not much help, documentation hasn't helped. Watched lots of youtubes but I think it's time to look elsewhere!

Couldn't get the product to work despite formal training, very little willingness to offer support, in the end they went completely silent on us. This is one vendor to avoid.

VitalPBX software is pretty good until you get an issue. If you are using this as multitenant and making a business out of it. I would seriously consider looking elsewhere. Case scenario: Few issues on some tenants and some global issues. Affecting business so reach out to VitalPBX for assistance. You might as well be talking to a wall. Some of their new agents repeat the same question although been answered, some one else will come on the ticket and ask the same thing again. takes anything from 1-3 days for a reply. Ask for a call to explain, they ignore or again ask the same baseline questions. I have been using vitalpbx now for around 4 years and up until we had an issue. it was great. I am unable to move the business forward using this software and currently looking for alternative that has support. especially when paying $250 per server and about to start setting up HA so need additional licensing etc.

As users of the first versions of VitalPBX, we were able to appreciate the good initiatives in many aspects of the platform, and we collaborated with some of them as well. As time went by, it was understood that the vision was to provide "added" value versus other solutions, of course with profits like any business. The decision that I consider marked my disillusionment with VitalPBX was to restrict the basic functions that any other open PBX solution has, extension and call limits. I recommend that they resume the honor they owe to users and collaborators by offering something open for use with the option to grow with add-ons.