Vital Care USA Reviews | Read Customer Reviews of vitalcareusa.com

Vital Care USA Reviews | Read Customer Reviews of vitalcareusa.com

Vital Care USA reviews

Showing 45 reviews with 5 stars · Clear filters

Susan S.
Jan 12, 2026
I spoke with Kay. She was very professional and answered all my questions. My unit shipped and arrived as she said it would.
I spoke with Kay. She was very professional and answered all my questions. My initial was shipped and arrived as she said.
Response from Vital Care USAJan 15, 2026
Thank you so much for taking the time to share your experience, Susan. We’re glad to hear Kaye was able to answer all of your questions and that your unit arrived exactly as promised. Providing clear communication and reliable delivery is very important to us. Please don’t hesitate to let us know if you need any additional help — we’re always here for you!
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James N.
Jan 8, 2026
I received an A++++ help from Kaye from…
I received an A++++ help from Kaye from start to finish. My mind was as ease knowing that the purchase process was going smoothly. Quick delivery was helpful. I definitely recommend this site for anyone who needs POC machine.
Response from Vital Care USAJan 15, 2026
Thank you for the kind words, James. We’re happy to hear that Kaye made the process smooth from start to finish and that the delivery met your expectations. Helping our customers feel confident and at ease throughout the purchase is always our goal. Please feel free to reach out if you need any additional assistance!
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kenneth K.
Jan 8, 2026
Great service
Great service, took a little longer because of the holiday season but that was to be expected..
Response from Vital Care USAJan 15, 2026
Thank you for your feedback, Kenneth. We’re glad you were happy with the service, and we appreciate your understanding around the holiday season timing. Please don’t hesitate to let us know if you need any additional help—we’re always happy to assist!
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Frank N.
Jan 7, 2026
Very helpful!
Very helpful!
Response from Vital Care USAJan 15, 2026
Thank you, Frank! We’re glad you found our team helpful. If you need any additional assistance or have questions in the future, please feel free to reach out—we’re here to help!
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TC
Jan 1, 2026
Correction-Delivery Solved
I previously gave Vital Care a rating they didn't deserve for late delivery. I take that back with apologies to Vital Care. Christmas and New Year were the obvious disruptor of course, and Vital Care has been a good sport about it. Excellent communication with Vital Care support and they were on target for delivery and deserve my 5 star rating. In addition, Vital Care is an "authorized dealer/seller", which is a very big deal for warranty for everyone to know. I am a comparison shopper and Vital Care scored #1 for me. The Rove 6 is a dandy with their bundle and price.
Response from Vital Care USAJan 15, 2026
Thank you for taking the time to update your review and for your thoughtful comments. We truly appreciate your understanding around the holiday delivery timelines and your kind words about our communication throughout the process. Being an authorized dealer and providing reliable warranty coverage is extremely important to us, so we’re glad that stood out during your comparison. I hope you are enjoying your new unit. Please don’t hesitate to reach out if you need any additional help—we’re always here to support you!
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Michael H.
Dec 29, 2025
Process was easy
Process was easy, the rep helped me a lot, got the order from the Dr and it shipped the next day. Due to the holidays, it will arrive a bit later than usual, but that is not a problem.
Response from Vital Care USAJan 15, 2026
Thank you for sharing your experience, Michael. We’re glad to hear the process was easy and that our team was able to help coordinate everything quickly, including obtaining the prescription and getting your order shipped. We appreciate your understanding around the holiday delivery timing. If you need any additional assistance or have questions at any point, please feel free to reach out!
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Sandra S.
Dec 15, 2025
always nice and helpful even when I…
always nice and helpful even when I make a mistake. great employee, give him a raise, he has made my business with your company easy, fast and accurate.
Response from Vital Care USAJan 15, 2026
Thank you so much for your kind words, Sandra. We’re thrilled to hear that our team was able to make the process easy, fast, and accurate for you—even when mistakes happen. We’ll be sure to share your feedback with Jordan and hope you are enjoying your POC. Please don’t hesitate to reach out if you need any additional help—we’re always happy to assist.
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Gerry T.
Dec 11, 2025
I had a problem with getting my…
I had a problem with getting my prescription forwarded to your company. I need the presrciption to be sent to your company before the purchase could be complete. Your rep "Kaye"stayed on top of the issue and maintained contact with my respirator specialist. Once the prescription was received I had my product delivered in less the a week. I am very pleased with the service I received!
Response from Vital Care USAJan 15, 2026
Thank you for sharing your experience, Gerry. We’re glad Kaye was able to stay on top of the prescription process and work directly with your respiratory specialist to keep things moving. We know that step can be frustrating, so we’re happy to hear everything came together quickly once it was received. If you need any additional assistance in the future, please don’t hesitate to let us know—we’re here to help.
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