Kijuana E.
This company stores customers’ credit…
This company stores customers’ credit card information and enrolls consumers into recurring subscriptions without clearly communicating the terms. We were unaware that we had been signed up for an ongoing subscription until another package unexpectedly arrived. Additionally, the product appears to be inauthentic and caused a serious adverse reaction that resulted in my husband being hospitalized. After receiving the second unopened and unused package, I immediately contacted the company to request a return and refund. The company refused, stating that cancellation requests must be made 30 days in advance, despite the fact that we were never adequately informed that this was a subscription service. Even after explaining the medical concerns and that the product remained unopened, the company still denied the refund request. Their refusal to process a reasonable return, combined with concerns regarding product authenticity and deceptive subscription practices, is extremely concerning and unacceptable.