Mr S A W.
Visme does not work as advertised
I trialled Visme and had to upgrade twice in an hour for the pro package specifically for their AI design features after seeing their marketing claims about AI-powered content creation. What a waste of money. AI Assistant crashed after just 2-3 prompts every single time. AI explicitly told me it "cannot access uploaded brand data" completely contradicting their advertising. Essential AI features were locked behind additional paywalls, making proper testing impossible without the upgrades. The core AI functionality simply doesn't work as described. When I contacted support about these clear failures, they refused to acknowledge the AI doesn't work as advertised, denied any refund despite the service being fundamentally broken, hid behind their terms and conditions rather than fixing obvious problems Showed zero interest in resolving legitimate technical failures. In essence i paid 60 dollar to trial it for on hour only to find it did not in any way offer what was claimed. I had researched extensively and was very disappointed that this service just did not work. It offer a range of basic templates and all their AI does it upload your words into the template. If I tried to suggest colours it crashed, if i tried to upload something it crashed. As a UK consumer, their refusal to refund a non-functional service violates basic consumer protection laws. Services must work as described, this one categorically doesn't. Save your money. Their AI features are not ready for market, their customer service won't help when things go wrong, and they'll keep your money even when their product fails to deliver basic functionality.
Response from VismeSep 1, 2025
Thank you for taking the time to share such detailed feedback about your experience. We're truly sorry to hear about the frustration you faced with the AI features. While our team initially referenced our Terms and Conditions, we have since issued you a refund to ensure your concerns were addressed fairly. Your input is valuable and will be shared internally as we continue improving both our AI functionality and customer support.




