A K.
Deceptive practice
There are serious issues with Visme’s subscription process. I received a notification from Visme on 1/11 that my subscription was renewing. I logged onto Visme on my phone and didn’t see an option to renew. When I Googled this online, the first link that showed up was this link titled “Cancelling Your Premium Subscription.” It explicitly states that if the cancel option is not visible, the subscription is not configured to renew after the end date. I assumed that the subscription would not be renewed. I was surprised to see that my subscription nevertheless renewed on 1/21. I reached out to customer service immediately, to which I received an email to a separate link about managing subscriptions. There, it says that the subscription cannot be cancelled on a mobile app. Visme has inconsistent information across its platforms and its customers should not be held liable. Furthermore, there is a newly proposed FTC regulation that updates the 1973 Negative Option Rule. It mandates that businesses make it at least as easy to cancel a subscription as it was to start it. This is clearly not the case with Visme, as you can sign up for a subscription on your mobile and not cancel. There are multiple ongoing investigations regarding this. In addition, the current system seems designed to make cancellation onerous on the customers. I tried to address the issue with the chat box. When I clicked on the option for either managing subscriptions or help with invoice/billing, the chat automatically shut down. Despite numerous attempts to reach them, I have yet to hear back. I will be filing a FTC report.
Response from VismeMay 15, 2024
Thank you for taking the time to review Visme, A K! Upon receiving your review, our team attempted to investigate your correspondence with our support team. However, you did not provide TrustPilot with your contact information, so we are unable to locate your correspondence with our team. We take feedback like yours very seriously and encourage you to reach out to our support team referencing this review for further assistance. Please don't hesitate to contact our support team at [email protected].