Chuck
REALLY HORRIBLE HARD SHELL TACO
Macon Rd Rigdon Rd intersection. Columbus, Ga. My attempted email communication to Taco Bell Headquarters! They can't even get communications right, as they sent me an email saying they can't respond when I used the very form they provided and email address to contact them with. What's so wrong with Taco Bell now? The ability to communicate with them is as sad and sorry as their food!! Here is what I had tried to communicate with them: Hi, Just wanted to let you know the Taco Bell at Macon Rd and Rigdon Rd intersection in Columbus, Ga gave me by far the worst hard shell taco of my life. I thought it would have of course beef in it but none. Ordered through Ubereats. I checked potato too thinking it would be good on the taco but all I got Was a extremely stale old very hard shell and potatoes in it that were very hard, no lettuce and it was so pathetic that it crossed my mind are they play- Ing a joke on me or was it a new employee who fixed it or just really a bad manager who could care less what they serve. Bought this in early May 2026. A GREAT manager would check all items they serve for continual freshness and make sure too the shells are very fresh and not sitting out all day. He she May want to do a taste test every hour or so to check each ingredient that goes in a taco not just for freshness but deliciousness too and the right amount of Salt to bring out the flavor. There was obviously no manager checking my order that day or he just didn’t care how the quality of the food was!! Thank you for reading. I hope Taco Bell can get back to the really delicious food it was many years ago!