Charles D.
The initial salesperson I felt wasn't…
The initial salesperson I felt wasn't entirely too knowledgeable and I felt rushed in having to make a decision. It was some time before the first set of installers came, and I was not impressed. They left a bit of material both innthe attic and outside the property. It was quite a while before I could get any answers on when the system was going to be turned on. I would call once a week, and every week I would get a different answer. Then, the finance company advises that I begin to pay for the system. Why am I paying for something that is not working?!?!? It wasn't until I finally spoke with Tina from customer service did I see any activity at all. She got answers for me, people actually showed up to complete and follow up on work. She got the permits finally completed and the system turned. I wish I had her on the job from the beginning. She was truly an asset and put me at ease not only in communication but following up to make sure the job was completed.