VisionProsReviews of visionpros.com

J'ai commandé des verres de contact et une erreur s'est glissée dans ma commande. On m'a envoyé des verres +1.5 alors que j'ai besoin de verres - 1.5. Selon les indications du service à la clientèle, j'ai renvoyé, à mes frais, les boîtes contenant les verres de contact. Le produit est en parfait état: les boîtes contenant les verres de contact sont intactes et encore scellées. Seul l'emballage extérieur du produit a été ouvert. La compagnie refuse de me rembourser ou de me donner un crédit à cause de cela. Pire: on garde le produit renvoyé. Je leur ai écrit plusieurs fois et j'ai porté plainte mais rien n'y fait: j'ai littéralement payé pour rien et perdu mon temps et mon argent. Je n'achèterai plus jamais rien chez VisionPros. Ils n'ont aucune considération pour leurs clients. Si vous n'avez pas d'erreur ou de problème avec votre commande, tout ira bien. Mais dans le cas contraire, on vous abandonnera et vous payerez dans le vide.

Paid $14.99 for express shipping (1-2 business days). A week later and I still haven’t received my contacts. A number of emails later and they are refusing to at least reimburse the priority shipping. Terrible company with terrible service. Avoid at all cost!

I previously used CLC to order contacts and decided to give Vision Pros a try. It will be over two weeks (11 business days) until my order is fulfilled. My delivery location is in downtown Toronto and I usually received my order in 1-3 days from CLC. After I hadn't received a shipping notification within 3 business days after placing my order I contacted their support asking them to ship the item or cancel the order. They informed me that they don't stock the item I ordered (the stock of the item is hidden under product description drop down and not apparent anywhere else on the product page or the checkout process) and it would take 3-5 business days to receive the item from the supplier and an additional 1-3 days of shipping. They threatened to charge me a 10% restocking fee despite the fact their website says items that have not shipped are only subject to a 3% fee to recoup credit card fees so I did not cancel. I paid for priority delivery and the shipping label was created on a Monday. Delivery has been delayed for a full week and the reason for the delay listed on Canada Post website is "Item was received by Canada Post at a different location than expected.". This company has failed in every aspect, from website design (lack of clearly presented information about order fulfilment), customer service, and shipping. I cannot consciously recommend ordering from this company over its competitors.